Xupes Promise

We understand that purchasing luxury pre-loved items online can be daunting. Our entire business is based on trust and integrity so when shopping with us, you can be assured that every single item in our collection has passed a rigorous quality and authentication process, conducted by our team of in-house experts. Every purchase is backed by our Xupes Promise which includes our industry leading 30-day return policy and a money-back authenticity guarantee so you can shop our hand-picked collection with confidence. 

We only source items from our vetted supplier network or our community of luxury enthusiasts. We have built long-standing partnerships with many leading suppliers of luxury goods from all over the world who share our values of honesty, trust and uncompromised quality. Alongside our suppliers, our community and avid collectors are constantly refreshing their closets, trusting us to sell some of their most coveted items that are not readily available elsewhere.  

Every single item that has been carefully curated for our collection has been personally authenticated in-house by our team of specialists. Our five-point, multi-touch authentication process includes a technical examination of the specific components of each item, an inspection of craftmanship aligning with its brand characteristics, a verification of all branding, checking of provenance and a final sense check. Handling thousands of luxury bags, jewellery and accessories means our teams are constantly developing their knowledge and adapting to the changing world of luxury goods. Although we have no association or affiliation with the brands that we mention or sell, we have spent years mastering the craft of authentication. 

Our collection speaks for itself. Upon arrival, all items must pass a quality inspection to ensure they meet our stringent requirements. They are then individually photographed in their truest form without retouching, described precisely and rated for their condition before being placed online; so you can shop confidently with no surprises. Our team of consultants are on hand online and in our showroom to provide additional information if required and when purchasing from Xupes, you have the reassurance of our industry leading 30-day return policy. 

Our five-point authentication process includes artificial intelligence and machine-learning algorithms to authenticate selected luxury items. This extension of our process gives us the ability to analyse microscopic images of material, branding and hardware for the algorithms to compare against a database of millions of archived items and deem as either authentic or unverified.