Delivery & Returns
Complimentary, fully insured delivery and a 30-day returns period, so you can shop with confidence.
Delivery
Complimentary delivery, fully insured.
- UK OrdersNext-working-day delivery when completed before 12pm on a working day.
- International OrdersApproximate delivery time: 2–5 days.
- Showroom CollectionAvailable by appointment in Bishop’s Stortford, Hertfordshire.
UK Orders
Usually sent with Royal Mail.
Complimentary and Fully Insured
Named-day delivery is available on request.
International Orders
US orders are usually sent with DHL.
Complimentary and Fully Insured
Other international destinations are usually served by Royal Mail or DHL.
Customs duties and taxes may apply depending on the destination country. Any charges are your responsibility. Your courier will contact you during shipment, and charges must be paid before delivery.
We declare items at their full sale value and cannot mark them as gifts.
Showroom Collection
Collect from The Victorian Barn, Wickham Hall, Bishop’s Stortford, by appointment during opening hours. Please bring photo ID and proof of purchase.
UK and international delivery is complimentary and fully insured, usually via Royal Mail or DHL. Tracking is supplied on dispatch, and a signature is required on delivery.
Returns & Refunds
Return your purchase within 30 days of receipt for a full refund or exchange, subject to the conditions below.
Contact our team with your Xupes reference and reason for return to receive a returns reference. We’ll inspect your item before refunding your original payment.
Request a ReturnContact Our Team
Email us with your Xupes reference and reason for return. Our team will provide a returns reference.
Return Your Item
Return your item in the condition received, with its security labels or ribbons intact. We recommend an insured service.
Inspection & Refund
After inspection, we refund your original payment and confirm by email. Please allow 5 working days for funds to appear in your account.
Return Conditions
Items must be returned in the condition received. Removing tamper-proof security labels or ribbons voids the right to return. Our specialists inspect all returned items to verify their condition.
Return Shipping & Duties
You are responsible for return shipping and any damage in transit. We recommend an insured service.
Original customs or duty charges are not refunded by Xupes. Any claim must be made directly with the courier.
Faulty Items
If an item is found to be faulty, we offer a full refund or exchange. This excludes damage caused by neglect, accident or misuse.
Items Sourced for You
Items sourced specifically at your request are final sale and cannot be returned or exchanged.
Delivery and Returns
Delivery
UK Orders
We offer a complimentary fully insured next day delivery service for all UK orders completed before 12pm, usually via Royal Mail or DHL. If your order is placed after this time, or during the weekend, your item(s) will be dispatched on the nearest working day. Please be aware that your parcel will require a signature upon delivery and tracking information will be supplied on the day of dispatch. Named day delivery options are available upon request.
International Orders
We offer complimentary fully insured delivery on all international orders, usually via Royal Mail or DHL. If your order is completed before 12pm (GMT) your item(s) will be dispatched on the same day. Please be aware that your parcel will require a signature upon delivery and tracking information will be supplied on the day of dispatch.
International orders may be liable to customs and excise duties or taxes when purchasing from us. Please be aware any charges will be the buyer's responsibility and handled directly with the chosen courier. Contact from the courier will be made during the shipment process and any charges must be settled for the goods to be released for delivery. Please note that we will not declare items below the sale value or as a gift.
In-store Collection
We invite you to collect your orders in-store at our Victorian Barn showroom by appointment only during our opening hours. Please note, photo ID and proof of purchase will be required for collection.
Returns & Refunds
We're confident that you'll love your purchase from us, but we understand the importance of peace of mind when shopping online. We offer an industry leading 30 day returns period from the date of receipt, entitling you to a full refund or exchange.
Please inform us of your intention to return your item(s) by contacting [email protected] for us to provide you a returns reference. Items must be returned in the same condition as received to be eligible for a refund or exchange. Upon receipt, all returned items will be inspected by our in-house experts to verify and confirm condition. Please note, our items all come with tamper proof security labels or ribbons that if removed, will void the right to return.
Every item sold has passed a quality inspection to ensure it meets our stringent requirements, however, in the unlikely event an item is found to be faulty, Xupes will provide a full refund or exchange. This does not apply to faults or damages caused by neglect, accident or misuse.
Your original payment will be refunded following inspection of the item(s) and confirmation sent to you via email. Please allow 5 working days for funds to show in your account.
The return shipment is the buyers responsibility and the liability for any damage incurred during transit will remain with the sender. We recommend sending all items using a insured service. Any customs or duty charges incurred at the time of the original order are final and will not be refunded by us, any claims must be made directly with the courier.
Please be advised that items sourced specifically at the client’s request are considered final sale and are therefore not eligible for return or exchange.