Consignment
We authenticate, photograph and list your piece, then manage enquiries and the sale on your behalf.
No upfront fee. Commission is deducted when your item sells.
Sell, Exchange or Consign
Give your pre-loved pieces a new chapter. Our specialists will value your item and guide you through the options that suit it.
Submit Your ItemPersonal advice within 1–2 working days.
Three Ways to Sell
You don’t need to decide before getting in touch. We’ll explain which options are available for your piece.
Specialist ValuationsAssessed by our in-house team.
Personal ServiceAdvice tailored to your piece.
Fully InsuredWhile your item is in our care.
How It Works
A valuation before you send your piece, with personal guidance at every step.
Share Your Piece
Submit its details, condition and clear photographs using our online form.
Receive Your Options
Our team responds within 1–2 working days. You choose how to proceed.
Send or Visit
Once agreed, send your item using a tracked service or bring it to us by appointment.
Authenticate & Proceed
We verify your piece, then arrange its listing, purchase or part-exchange as agreed.
Your Questions Answered
What we accept, how valuations work and what to expect when selling with Xupes.
What Can I Sell with Xupes?
We accept luxury bags, jewellery and accessories from selected brands. You can find the brands we currently accept in the submission form’s dropdown menu. If your brand is not listed, we are not accepting it at present.
Each piece is considered individually, taking its condition, authenticity and current demand into account.
Do I Need a Purchase Receipt?
A purchase receipt is preferred for all pieces, as it helps us understand their history and may support resale value. It is not essential for bags or accessories, but it is required for jewellery.
Should I Include the Box and Other Accessories?
Please include any original box, dust bag, carrier bag, authenticity card or other accompanying items you have. These are not essential, but a more complete set can make your piece more appealing to buyers and help its resale value.
Let us know exactly what is included when you submit your piece, and show the accompanying items in your photographs.
What Should I Include in My Submission?
Tell us the brand, model, condition and what comes with your piece. Include clear photographs of the front, back, interior, branding and any serial numbers or stamps, where applicable.
Please show any wear, damage or repairs, and mention anything that may not be visible in the photographs. The more accurate the details, the more useful our initial valuation can be.
How Is My Piece Valued?
Our specialists consider the brand, model, condition, accompanying items and current resale demand. We usually respond within 1–2 working days with the options available for your piece.
An initial valuation is based on the information and photographs you provide. Final terms are confirmed following receipt, inspection and authentication. Quotes are valid for seven days from issue; if yours has expired, contact us for an updated assessment.
Which Option Offers the Best Return?
Consignment typically offers the highest return, as we market and sell your piece on your behalf. Part-exchange generally offers a higher value than an outright sale, with the agreed credit going towards another piece from our collection.
Outright purchase is available only for a very select range of items. We will explain which options are available and what you would receive, so you can choose what suits you.
What Does Consignment Cost?
There is no upfront consignment fee. We handle authentication, professional photography, listing and marketing, with commission deducted when your piece sells.
Our fees depend on the price your piece is listed at. Submit your piece and our team will explain the applicable commission and the amount you would receive before you agree to proceed. Your piece is fully insured while in our care.
How Do I Get My Piece to You?
Please wait for our team to review your submission and agree the next steps before sending anything. You are responsible for arranging shipping; we do not provide shipping labels. Our team can advise on a suitable method.
You can also arrange an appointment to bring your piece to us in Bishop’s Stortford, Hertfordshire.
How Long Will My Piece Take to Sell?
There is no fixed timescale. Some pieces find a buyer quickly, while others take longer, depending on demand, condition and price.
We keep you informed throughout. If your piece remains unsold after four months, we review the available options with you and recommend the next step.
Can I Change My Mind and Have My Piece Returned?
You can request the return of an unsold consignment item at any time. If it has been listed for less than four months, an early withdrawal fee of £100 plus VAT applies to cover administrative and postage costs.
Contact our team before making arrangements so we can confirm the next steps and any applicable charges.
When Will I Receive Payment?
With consignment, payment follows the sale of your piece rather than its initial valuation or listing. Our team will explain the payment terms before you proceed.
For part-exchange, the agreed value is put towards your next purchase. Where outright purchase is offered, payment is subject to receipt and verification of your piece, with the timing confirmed by our team.
Can I Submit More Than One Piece?
Yes. Please provide the details and photographs for each piece so we can assess them individually. If you are considering selling a collection, get in touch and our specialists will guide you through the next steps.
Your Next Chapter Starts Here
Share your piece with us and let our specialists guide you.
Three Ways to Sell with Confidence
At Xupes, we believe selling luxury should feel as seamless and considered as buying it. That’s why we offer three trusted ways to part with your pre-loved pieces — whether you’re looking for a fully managed consignment experience, a trade-in towards something new, or a quick sale. Each option is handled with the same care, expertise and discretion that define everything we do.
Consignment
Let us handle the sale for you. With consignment, your item is authenticated, photographed, and expertly listed by our team. We manage all enquiries and viewings, keeping you informed throughout. Once sold, we deduct our commission and transfer the remaining balance. No upfront costs, no hassle — and fully insured every step of the way.
Part-Exchange
Looking to trade in for something new? With part-exchange, we’ll value your item and apply the amount as credit towards a piece from our current collection. It’s a smart way to offset the cost of an upgrade while giving your pre-loved item a second life — seamless, sustainable, and entirely secure.
Outright Sale
Ideal for those seeking a quick, no-fuss transaction. If your item meets our current buying criteria, we’ll offer to purchase it directly — with a valuation based on market demand, condition and completeness. Once received and verified by our in-house team, payment will be made directly to your chosen account. Please note: not all items qualify for outright sale.
Industry Expertise
Your item is assessed by our in-house specialists with decades of combined experience. Every piece is carefully valued based on market demand, condition and accompaniments — no guesswork, no automation.
Quick, Personal Response
When you submit your item, you’ll hear back within 1–2 working days. A real expert from our team will guide you through your options — no automated replies, just considered advice and next steps.
Conscious & Flexible
We offer three tailored ways to sell. Whichever route you choose, you’ll support a more sustainable way to shop luxury — extending the life of beautifully crafted pieces and reducing waste.
No Upfront Fees
There’s no charge to start selling. With consignment, we cover professional photography, marketing and insurance — and only deduct our fee once your item has sold.
'The Xupes team are absolutely amazing and consistently go above and beyond. I use Xupes for consignment and purchase purposes and they excel at both. The service provided by Xupes is impeccable and I highly recommend.'