Three Ways to Sell with Confidence

At Xupes, we believe selling luxury should feel as seamless and considered as buying it. That’s why we offer three trusted ways to part with your pre-loved pieces — whether you’re looking for a fully managed consignment experience, a trade-in towards something new, or a quick sale. Each option is handled with the same care, expertise and discretion that define everything we do.

Consignment

Let us handle the sale for you. With consignment, your item is authenticated, photographed, and expertly listed by our team. We manage all enquiries and viewings, keeping you informed throughout. Once sold, we deduct our commission and transfer the remaining balance. No upfront costs, no hassle — and fully insured every step of the way.

Part-Exchange

Looking to trade in for something new? With part-exchange, we’ll value your item and apply the amount as credit towards a piece from our current collection. It’s a smart way to offset the cost of an upgrade while giving your pre-loved item a second life — seamless, sustainable, and entirely secure.

Outright Sale

Ideal for those seeking a quick, no-fuss transaction. If your item meets our current buying criteria, we’ll offer to purchase it directly — with a valuation based on market demand, condition and completeness. Once received and verified by our in-house team, payment will be made directly to your chosen account. Please note: not all items qualify for outright sale.

Industry Expertise

Your item is assessed by our in-house specialists with decades of combined experience. Every piece is carefully valued based on market demand, condition and accompaniments — no guesswork, no automation.

Quick, Personal Response

When you submit your item, you’ll hear back within 1–2 working days. A real expert from our team will guide you through your options — no automated replies, just considered advice and next steps.

Conscious & Flexible

We offer three tailored ways to sell. Whichever route you choose, you’ll support a more sustainable way to shop luxury — extending the life of beautifully crafted pieces and reducing waste.

No Upfront Fees

There’s no charge to start selling. With consignment, we cover professional photography, marketing and insurance — and only deduct our fee once your item has sold.

How It Works

Selling your luxury item with Xupes is simple, secure, and fully supported from start to finish. From your first submission to final payout, every step is handled with care, transparency and personal service. Whether you’re consigning, exchanging or selling outright, our experienced team is here to make the process as quick and effortless as it is rewarding.

Submit Your Item for Review

Submit your item using our online form — whether you're looking to sell, part-exchange or consign. Our team will review the details and respond within 1–2 working days with your options and next steps.

Choose Your Selling Option

We’ll advise on the best route based on your item: consignment, part-exchange or, in select cases, outright sale. You decide how you'd like to move forward, and we’ll guide you from there.

Send or Drop Off Your Item

Once confirmed, you can ship your item via a tracked service or drop it to us by appointment. We’ll advise you on the safest method, and keep in touch as your item arrives with us.

Authenticate, Sell & Get Paid

Your item is authenticated and appraised by our in-house specialists. If you're consigning, we’ll photograph and list it for sale. For part-exchange or outright sale, we’ll arrange payment or store credit.

Frequently Asked Questions

We know that selling your luxury item is a considered decision, and you may have a few questions before getting started. Below, we’ve answered the most common queries about the process, valuation and what to expect. If you don’t see your question here, feel free to get in touch — we’re always happy to help.

How do I submit my item?

Simply fill out our online submission form with details about your item, including brand, model, condition, and any accompanying documentation. Our team will review and respond within 1–2 working days.

What items do you accept?

We specialise in pre-loved luxury bags, jewellery and accessories that can be confidently authenticated.

On our submission form, you can only select from the brands we currently accept.

For Bags & Accessories: Bottega Veneta, Chanel, Christian Dior, Fendi, Givenchy, Goyard, Gucci, Hermès, Louis Vuitton, Prada, Saint Laurent

For Jewellery: Boucheron, Bvlgari, Cartier, Chanel, Christian Dior, Chopard, DeBeers, Fendi, Gucci, Hermès, Louis Vuitton, Saint Laurent, Tiffany & Co., Van Cleef & Arpels

If your brand isn’t listed, we’re unfortunately not accepting it at this time. If you’re unsure, feel free to get in touch and we’ll be happy to help.

Do I need to provide paperwork with my item?

For bags and accessories, original packaging and documentation are not required — though they can enhance the resale value. However, all fine jewellery must be accompanied by its original brand paperwork and purchase receipt in order to be accepted.

If you're unsure whether your item qualifies, please get in touch and we’ll be happy to advise.

How is my item valued?

Our in-house specialists assess items based on brand, model, condition, market demand, and accompanying materials. We ensure a fair and accurate valuation without relying on automated tools.

How long is my quote valid for?

All quotations are valid for 14 days from the date of issue. If you need more time, just let us know — we’ll do our best to accommodate or review your quote if needed after that period.

Do you provide shipping labels?

Clients are responsible for their own shipping. We’ll guide you on the safest and most efficient methods to send your item to us. Alternatively, you can book an appointment to drop it off in person.

Are there any upfront fees?

No. With consignment, we cover professional photography, marketing, and insurance. Our commission is only deducted once your item sells.

How long will it take to sell my item on consignment?

The selling duration varies based on demand. Some items sell quickly, while others may take longer. We’ll keep you informed throughout the process.

Is my item insured while with you?

Absolutely. Once your item is in our care, it's fully insured until it's sold or returned to you.

Can I submit multiple items?

Yes, you're welcome to submit multiple items. We'll evaluate each piece individually and provide tailored options for each.

How is store credit applied if I part-exchange?

If you choose part-exchange, your item’s value will be credited towards a piece from our collection. We’ll clearly outline your options and remaining balance before you commit.

Do you offer valuations before I send my item?

Yes — all valuations are offered before you send or drop off your item. We’ll assess your form submission and provide a personalised response, usually within 1–2 working days.

What if I change my mind or my item doesn’t sell?

If your item hasn’t sold, you’re welcome to request its return at any time. Simply send a request to our team and we’ll arrange for it to be returned safely.

If the item has been listed for less than 4 months, a withdrawal fee of £100 plus VAT will apply to cover administrative and postage costs. If your item remains unsold after this period, we’ll review your options with you and recommend the next best step.

Ready to Get Started?

Whether you’re looking to sell, part-exchange or consign, we’re here to make the process effortless and rewarding. Submit your item using our simple form and one of our specialists will be in touch within 1–2 working days with your personalised options.

Still have questions? Get in touch — we’re happy to help.