Honesty & Trust
Our entire business is based on trust, connections and integrity. We only source items from our vetted supplier network or from our community of luxury enthusiasts. Every item that has been carefully curated for our collection has been by authenticated by our team of in-house specialists before being individually photographed in its truest form and placed online. Our team of consultants are on hand every step of the way to offer impartial advice and when purchasing from Xupes, you have the reassurance of our industry leading 30-day return policy as well as our Xupes Promise.
A pre-loved bag, item of jewellery or luxury accessory is a highly considered and deeply personal purchase, which is reflected in our client-centric approach to service. Everything we do revolves around building connective relationships based on mutual trust and understanding. We offer the ultimate personal experience, always giving you the time and space to consider your purchase or sale. Whether it be online or in our showroom, your dedicated consultant will be there to guide you.
We have the pleasure of curating a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business. On our e-commerce platform, in our showroom, on social media, and in our service, we go to extraordinary lengths to do justice to the items and brands that we carry.
Knowledge & Authority
Xupes was created out of a lifelong love of design and craftmanship. If you're new to pre-loved, we'll happily offer whatever information, guidance and advice you want from us; and as an established collector, you'll find a community at Xupes who share your enthusiasm. With our extensive combined experience in the luxury industry, we are considered authorities in our field and love to share our insider tips and knowledge with those that connect with us.
Consciousness & Circularity
Purchasing second-hand items is a significant way to reduce your environmental footprint while finding unique items that you wouldn't be able to get elsewhere. Every action matters and one of our main ethos’ here at Xupes is to buy less, buy better. As a business we are on a journey, making decisions that have a positive social and environmental impact, whilst educating our community to make more conscious buying choices.