Returns & Refunds

We're confident that you'll love your purchase from us, but we understand the importance of peace of mind when shopping online. If you decide you would like to return your item, we offer a 30-day returns period from the date of delivery, entitling you to a full refund or exchange.

To make a return, please contact us by email or phone on +44 (0) 1279 461 696 to register your return. After receiving confirmation from a member of our customer care team, items may be returned via post or brought back to our store at the following address:

Xupes Limited
The Wheat Barn
Wickham Hall
Bishop's Stortford
CM23 1JG

Items must be returned in their original condition in order to be eligible for a full refund. We cannot accept the return of items that have been engraved, altered or personalised. Xupes will provide a full refund or exchange should you receive a faulty item or if you are unsatisfied with your purchase. This does not apply to faults or damages caused by neglect, accident or misuse.

Your payment will be refunded at the earliest possible opportunity and confirmation sent to you via email, but please allow up to 5 working days for funds to show in your account.

Any customs or duty charges incurred at the time of the original order are final and will not be refunded.

For further information on our returns policy please see our terms and conditions. If you require any further advice, please contact us directly on +44 (0) 1279 461 696.