Your Questions Answered

Yes. Each piece is photographed individually, without retouching, so the images show the item you are considering. If you would like a closer look at a particular detail, use the Request More Images option on the product page or contact our team.

The Product Details section lists the accompaniments included with that particular piece. Boxes, dust bags, receipts and other paperwork vary, so please check the listing rather than assume they are included. We are happy to confirm any detail.

The options available for your purchase are shown on the product page and at checkout. Availability can depend on the piece, order and payment provider. If you would like help choosing a payment method, contact our team before placing your order.

Check the measurements and ring sizes on the product page. Where resizing is listed as possible, contact our team before purchasing to discuss the size you need, suitability, cost and timing. Please also ask how any requested alteration affects the return arrangements before agreeing to it.

Where Reserve is available on a product page, select it and pay the £200 holding deposit at checkout. We then take the piece off sale and hold it exclusively for you for seven days.

Yes. The £200 holding deposit is fully refundable if you do not go ahead with the purchase. It gives you time to decide while the piece is reserved exclusively for you.

We will email you a payment link for the remaining balance. You can complete the purchase at any point during your seven-day reservation. If you need help with the link, contact our team with your Xupes reference.

If you do not complete the purchase within seven days, your £200 deposit is refunded in full and the piece returns to sale. If you have changed your mind before then, please let our team know.

You can request an in-person or virtual viewing during the reservation period. Please contact our team promptly to arrange a suitable appointment within your seven-day hold. Visits to the barn are by appointment only.

The standard reservation period is seven days. If you need more time, please speak with our team before the hold expires. A longer reservation is not automatic, so do not assume the piece will remain reserved beyond that period.

Every piece is personally authenticated by our in-house specialists. Our five-point process examines technical details, craftsmanship, branding and provenance, followed by a final specialist review. Supporting technology is used for selected items. Explore our authentication process.

Every purchase is backed by our money-back authenticity guarantee. If you have a concern about a piece purchased from Xupes, contact us with your Xupes reference and the details so our team can assist. Read about our guarantee.

Original cards, certificates and other paperwork are not available with every pre-loved piece. The listing states what is included. Please ask us about documentation for a specific item before purchasing; do not assume a separate certificate is included.

Yes. Original packaging and paperwork can add context, but they do not replace examination of the piece itself. Our specialists assess the item and its available provenance as part of the authentication process.

Xupes is an independent pre-loved luxury business. We are not affiliated with the brands we sell. Our own specialists authenticate and assess the pieces in our collection.

Every piece is individually assessed. Our scale runs from Fair to Unworn and describes the level of wear you can expect.

Fair

Moderate to heavy signs of wear, usually consistent with its age.

Good

Gentle to moderate signs of wear, usually consistent with its age.

Very Good

Light to gentle signs of wear.

Excellent

Minimal to light signs of use.

Exceptional

No signs of wear and appears unused.

Unworn

No signs of use.

Exceptional describes a piece with no signs of wear that appears unused. Unworn describes a piece with no signs of use. Read the rating alongside the actual photographs, condition notes and listed accompaniments; our specialists can explain the assessment of a particular piece.

Look at the condition rating and the Condition section on its product page, alongside the photographs. This guide explains the scale; the product listing gives the assessment of the individual piece. If you would like a particular area checked, please contact our team.

Yes. Use Request More Images on the product page, or contact our team with the Xupes reference and the details you would like to see. You can also arrange an in-person or virtual viewing before deciding.

We consider luxury bags, jewellery and accessories from selected brands. The submission form lists the brands we currently accept. If your brand is not listed, we are not accepting it at present. Each piece is assessed individually for condition, authenticity and demand.

A purchase receipt is preferred for all pieces and required for jewellery. Original boxes, dust bags, carrier bags, authenticity cards and other accompaniments are optional, but can help resale value. Tell us exactly what you have when you submit your piece.

Please submit your piece with accurate details and clear photographs, including any wear or damage. Our team usually responds within 1–2 working days. Quotes are valid for seven days. The initial assessment is based on your submission; final terms follow receipt, inspection and authentication.

Consignment typically provides the highest return, with payment after your piece sells. Part-exchange puts its agreed value towards another purchase and generally offers more than an outright sale. Outright purchase is available only for a very select range of items. We will explain the options available for your piece before you decide.

There is no upfront consignment fee. Commission is deducted when your piece sells, and our fees depend on its listing price. Submit your piece for an assessment and we will explain the commission and the amount you would receive before you agree to proceed.

Please wait until we have reviewed your submission and agreed the next steps. You arrange shipping, and our team can advise on a suitable method; we do not provide shipping labels. Alternatively, bring your piece by appointment. It is fully insured while in our care; please arrange appropriate cover for your own shipment.

Sale times vary with demand, condition and price. If a piece remains unsold after four months, we review the options with you. You can request the return of an unsold item; withdrawing it within its first four months of listing incurs a £100 plus VAT fee for administrative and postage costs. Explore the full selling process.

Consignment payment follows the sale rather than the initial listing. Part-exchange uses your agreed credit towards another piece. Where outright purchase is offered, payment is subject to receipt and verification. Our team will confirm the applicable payment terms and timing before you proceed.

UK orders completed before 12pm on a working day qualify for next-working-day delivery. Orders completed after 12pm or at the weekend are dispatched on the next working day. If you need a particular delivery date, please speak with us before ordering. See our delivery and returns page for full details.

International delivery usually takes approximately 2–5 working days. This is an estimate: timing depends on the receiving location, customs clearance and any requirements applying to the item. Contact us before purchasing if you need to confirm availability or timing for your destination.

International orders may attract import duties or taxes, depending on the receiving country. These charges are the buyer’s responsibility and are handled with the courier or relevant authority. They are separate from our complimentary delivery service. Further information is on our delivery and returns page.

Delivery is complimentary and fully insured in the UK and internationally. Tracking is supplied on dispatch, and a signature is required on delivery. If you have a delivery concern, contact us with your order or Xupes reference.

Yes, collection is available by appointment in Bishop’s Stortford, Hertfordshire. Please arrange it with our team before travelling, and bring photo ID and proof of purchase. Arrange an appointment.

We offer a 30-day return period from receipt, subject to our return conditions. Keep the piece in the condition received, with its accompanying items and security labels or ribbons intact. Please read our delivery and returns page before arranging a return.

Email [email protected] with your Xupes reference and reason for return. Our team will provide a returns reference and explain the next steps. Please contact us before sending the item back.

You are responsible for arranging return shipping and for the piece while it is in transit. We recommend an insured service with suitable cover. Original import duties or taxes are not refunded by Xupes; contact the courier or relevant authority about any reclaim.

Our specialists inspect returned pieces before a refund is issued to the original payment method. We confirm the refund by email. Once processed, please allow five working days for the funds to appear in your account.

Please contact us promptly with your Xupes reference, a description of the concern and photographs where helpful. Our team will advise on the next steps. If the issue concerns a fault, let us know so it can be assessed appropriately.

We are based in Bishop’s Stortford, Hertfordshire, rather than London. Find us at The Victorian Barn, Wickham Hall, Hadham Road, Bishop’s Stortford, Hertfordshire, CM23 1JG. View our location and map.

Yes. Visits are by appointment only, so please arrange your viewing before travelling. Our opening hours are Monday to Friday, 9am–5.30pm; we are closed at weekends. Let us know which pieces you would like to see when booking.

Yes. A virtual viewing lets you explore a piece with a specialist and ask questions about its details, condition and accompaniments. Request a viewing and tell us you would prefer a virtual appointment.

Our buying team can look for pieces through our supplier network and community of collectors. Share as much detail as possible, including the brand, model, size, colour and condition you prefer. Send a sourcing request to start the conversation.