Blue Monogram Denim Pochette Cles
Reserving an Item
Shopping for luxury items should be a stress-free and enjoyable experience. That's why at Xupes, we've designed a reservation process that puts you in control. Reserve your desired item with a fully refundable £200 holding deposit and enjoy the flexibility to complete your order within a 7-day period. This simple and secure process ensures you never miss out on the items you love, providing an unmatched shopping experience that respects your time and peace of mind.
Begin Your Reservation
Find the perfect item you wish to reserve on our site and simply click on the 'Reserve' button on the item's listing.
Add to Your Shopping Bag
A £200 refundable holding deposit will be added to your shopping bag. This deposit is specifically tagged to the item you've chosen to reserve.
Complete Your Reservation
Proceed to checkout. Here, you'll complete the transaction for your £200 refundable holding deposit. This deposit ensures your chosen item is held just for you and will be removed from sale.
Enjoy a 7-Day Reservation Period
Once your deposit is processed, your desired item will be reserved exclusively for you for the next 7 days. You have the freedom to complete your order at any time within this period.
Complete Your Order
During the reservation period, you'll receive a payment link via email. Use this link to pay the remaining balance, and the item will be yours!
No-Risk Guarantee
If you choose not to complete your order within the 7-day reservation period, your £200 deposit will be refunded in full. The reserved item will then be made available for sale again.
Condition
Unworn
An item rated as unworn exhibits no signs of use.
Exceptional
An item rated as exceptional exhibits no signs of wear and appears unused.
Excellent
An item rated as excellent exhibits minimal to light signs of use.
Very Good
An item rated as very good exhibits light to gentle signs of wear.
Good
An item rated as good exhibits gentle to moderate signs of wear, usually consistent with its age.
Fair
An item rated as fair exhibits moderate to heavy signs of wear, usually consistent with its age.
- Fair
- Good
- Very Good
- Excellent
- Exceptional
- Unworn
Delivery
UK OrdersWe offer a complimentary fully insured next day delivery service for all UK orders completed before 12pm, usually via Royal Mail or DHL. If your order is placed after this time, or during the weekend, your item(s) will be dispatched on the nearest working day. Please be aware that your parcel will require a signature upon delivery and tracking information will be supplied on the day of dispatch. Named day delivery options are available upon request.
International Orders
We offer complimentary fully insured delivery on all international orders, usually via Royal Mail or DHL. If your order is completed before 12pm (GMT) your item(s) will be dispatched on the same day. Please be aware that your parcel will require a signature upon delivery and tracking information will be supplied on the day of dispatch.
International orders may be liable to customs and excise duties or taxes when purchasing from us. Please be aware any charges will be the buyer's responsibility and handled directly with the chosen courier. Contact from the courier will be made during the shipment process and any charges must be settled for the goods to be released for delivery. Please note that we will not declare items below the sale value or as a gift.
In-store Collection
We invite you to collect your orders in-store at our Victorian Barn showroom by appointment only during our opening hours. Please note, photo ID and proof of purchase will be required for collection.
Returns & Refunds
We're confident that you'll love your purchase from us, but we understand the importance of peace of mind when shopping online. We offer an industry leading 30 day returns period from the date of receipt, entitling you to a full refund or exchange.
Please inform us of your intention to return your item(s) by contacting [email protected] for us to provide you a returns reference. Items must be returned in the same condition as received to be eligible for a refund or exchange. Upon receipt, all returned items will be inspected by our in-house experts to verify and confirm condition. Please note, our items all come with tamper proof security labels or ribbons that if removed, will void the right to return.
Every item sold has passed a quality inspection to ensure it meets our stringent requirements, however, in the unlikely event an item is found to be faulty, Xupes will provide a full refund or exchange. This does not apply to faults or damages caused by neglect, accident or misuse.
Your original payment will be refunded following inspection of the item(s) and confirmation sent to you via email. Please allow 5 working days for funds to show in your account.
The return shipment is the buyers responsibility and the liability for any damage incurred during transit will remain with the sender. We recommend sending all items using a insured service. Any customs or duty charges incurred at the time of the original order are final and will not be refunded by us, any claims must be made directly with the courier.
Xupes Promise
We understand that purchasing pre-loved fashion accessories online can be daunting. Our entire business is based on trust and integrity so when shopping with us, you can be assured that every single item in our collection has passed a rigorous quality and authentication process, conducted by our team of in-house experts.
Every purchase is backed by our Xupes Promise which includes our industry leading 30-day return policy and a money-back authenticity guarantee so you can shop our hand-picked collection with confidence.
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