Delivery Information

UK

We offer a complimentary next day delivery service for all UK orders placed before 3pm. If your order is placed after this time, or during the weekend, your item(s) will be dispatched on the nearest working day. Please be aware that your parcel will require a signature in order to be delivered and tracking information will be supplied on the day of dispatch. We also offer named day delivery options, so please contact us to discuss your requirements.

International Orders

We offer complimentary delivery on all international orders. If your order is placed before 12pm (GMT) your item(s) will be dispatched on the same day. We aim to get your order to you as quickly as possible, but in rare cases, local customs and excise authorities can introduce delivery delays that are out of our control. We will notify you of any delays where possible and a tracking number will be sent to you on the day of dispatch.

Collect in Store

Collect your purchase in person at our beautiful 17th century showroom in the Hertfordshire countryside. Collections can be made by appointment only during our opening hours. Please note, photo ID and proof of purchase will be required for collection.

Additional Information

All of our items are fully insured whilst in transit. In the unlikely event your parcel goes missing or does not arrive on time, please contact us on +44 (0)1279 704 142 at the earliest opportunity.

UK shipping is provided by Royal Mail Special Delivery and international shipping is provided by UPS Express. We regret that we are unable to deliver to PO box numbers or freight forwarding companies.

International clients may be liable to customs and excise duties or taxes when purchasing from us. We are unable to waive these charges and they must be paid in order for you to receive your item. Rates are dependent on the country of residence, so please contact your local customs authority for detailed information.


Returns & Refunds

We're confident that you'll love your purchase from us, but we understand the importance of peace of mind when shopping online. If you decide you would like to return your item, we offer a 30-day returns period from the date of delivery, entitling you to a full refund or exchange.

To make a return, please contact us by email or phone on +44 (0)1279 704 142 to register your return. After receiving confirmation from a member of our customer care team, items may be returned via post or brought back to our store at the following address:

Xupes Limited
The Wheat Barn
Wickham Hall
Bishop's Stortford
Hertfordshire
CM23 1JG

All returns must be consulted with Xupes beforehand and include a returns reference which should be included with the item prior to being sent back. Items must be returned in their original "as sold" condition. Items which are sold with a Xupes tag, must be returned with the tag still attached to the item. If the tag is removed from the item or if the tag is damaged, the item cannot be returned under this return policy. As part of our returns procedure, all items have to be inspected by our in-house experts (e.g. watchmakers for watches) to verify and confirm the original "as sold" condition of such item. Any deviation from the original condition which results in a value decrease of the item (e.g. scratch or missing box), will be deducted pari passu from the amount due to the client. We cannot accept the return of items that have been engraved, altered or personalised. Xupes will provide a full refund or exchange should you receive a faulty item or if you are unsatisfied with your purchase. This does not apply to faults or damages caused by neglect, accident or misuse.

Your payment will be refunded, excluding the delivery cost, upon the safe receipt of the items, and following inspection at the earliest possible opportunity and confirmation sent to you via email, but please allow up to 5 working days for funds to show in your account. The liability for any damage incurred during transit will remain with the sender and all items dispatched by us will be sent fully insured.

Any customs or duty charges incurred at the time of the original order are final and will not be refunded.

If you require any further advice, please contact us directly on +44 (0)1279 704 142.


Terms & Conditions

Watches

We sell both unworn and pre-owned luxury watches.

Unworn watches come with original brand warranties, boxes and with all seals intact. Availability and delivery times will be quoted separately for each watch within their listing.

Our pre-owned watches are all second hand/used in varying conditions ranked out of 10. All are checked by our in-house specialists and come with a minimum 24 month warranty (unless otherwise stated). The watch movement is covered under this warranty however this does not apply to any inappropriate damage caused by mistreatment of your watch. The warranty does not cover damage to bracelets, cases, crystals/glasses, or damage arising from use in water. We do not cover accidental damage or loss. Our Xupes warranty is not transferable. We provide every watch sold with a free replacement valuation, which can be used for insurance purposes. Where possible we can adjust any bracelets to fit your wrist before postage. Please kindly let us know your wrist size in centimeters or inches and we will make any appropriate changes including any spare links with your watch. We can also obtain additional links although these may be subject to additional costs. All our watches are fully authenticated by our watch specialists before advertisement and all watches are offered in full working condition.

Jewellery

We offer jewellery modifications, such as ring resizing although there may be a small charge. We are unable to accept returns on these items which have been specifically modified or for bespoke pieces made on behalf of a client.

Fine Art & Antiques

All art, antiques and photography are sold as described and are also fully guaranteed as such.

Photography on the website

All of the images of the products on the site are of the item featured in the listing (unless otherwise stated) and are an accurate representation of condition. We have made every effort to ensure that all of the the colours of the products for sale are accurate and true to the original item. However due to the large number of displays, some slight differences in colour may appear on un-calibrated monitors or screens. All images are copyright Xupes Limited and are not to be used or reproduced anywhere without express permission from the company.

Buying from Xupes

Making a purchase could not be easier. Please browse our catalogue, select the item in which you are interested in, add the item to you’re shopping cart and follow the necessary steps. You can also contact us via phone or email. Some items will require approval at checkout in which case you will be informed and one of our team will be in touch as soon as possible. We will provide you with the full cost including delivery and you can choose a suitable payment method to confirm the transaction. We are able to spread payments using a 'lay away' plan where clients are unable to make immediate payment. Items will be removed from sale for a period of 5 days to allow clients to make payment arrangements.

Selling your Items through Xupes

By submitting your item for sale to or through Xupes you guarantee that your item is free from finance, theft, and is guaranteed authentic. We reserve the right to have any item checked by experts and reserve the right to return it to you and request full refund should these terms not be met.

Customs & Local Taxes

If you are based outside the UK, you may have to pay import or other taxes, fees or charges applied by customs or other authorities in the country of receipt. While we are not liable for these additional charges and have no control over them, we do encourage clients to research these prior to purchasing items from us. We will make a full value disclosure, where required, on all items sent overseas and this is required to ensure proper insurance cover in sending valuable items. If you are unsure about whether these charges apply, you should contact your local tax or customs office for further information.

Ratings

We rate the condition of all watches, jewellery and handbags on a scale out of 10. If we mark an item as 10/10 this means it is in unworn condition complete with all manuals, box, and manufacturers warranty (details of which will be specified in the description).

Payments to Xupes

We accept the following payment methods:

Personal Cheques

All cheque payments are subject to 10 working days clearance after cheque has been cashed.

Bankers Drafts

All bankers drafts are subject to 14 working days clearance and authentication.

Card Payments

We accept all major credit cards although all payments must be conducted using our secure online payments system provided by Sagepay by the cardholder only. We do not accept credit card payments over the phone. Payments may be subject to a holding period under which circumstance notification will be provided. We have a strict 3D secure rule base that means all your address and passwords must match the card being used. If you have any questions regarding this please call us to discuss.

Debit Cards

All debit card payments are free from any additional charge.

Credit Cards

We do not accept international or foreign credit cards via the online checkout. All international or foreign payments must be made either through a verified PayPal account or bank transfer. We can also accept international or foreign credit card payments via chip and pin in store.

Cash on Collection

Any amounts over £10,000 will need to be supported by two forms of ID and an explanation of where the funds came from (this is to comply with new money laundering laws). Payments in cash may also be deposited directly into our bank account. All payments should be made payable to 'Xupes Limited' and cheques will have to clear before goods can be dispatched.

Insurance

All items are sent fully insured.

Delivery Times

Art & Antiques will be dispatched within 2 working days of cleared payment. Watches & Jewellery will be dispatched the same day payment clears providing this is before 3pm.

Order Cancellation

We offer all clients the opportunity to return items within 14 days of receipt. A full refund of the purchase price, excluding delivery costs, will be provided upon the safe receipt of items in the same condition as supplied. The liability for any damage incurred during transit will remain with the sender and all items dispatched by us will be sent fully insured. We recommend that similar insurance be placed on items when returning them to us. All returns must be communicated with a returns reference obtained and attached prior to an item being sent back.

All returns must be communicated with a returns reference obtained and attached prior to an item being sent back.

We specially order watches from our suppliers but in the event of a cancellation more than 24 hours following placing the order we reserve the right to charge £250. This administration charge will be deducted from your deposit. If you have any questions with regard to this at the time of your order please email or call us to discuss.

Complaints

For any complaints whatsoever please contact us directly. Your satisfaction is paramount to us and we will endeavour to rectify any problems as quickly as we can.

Content & Pricing Information

Our quoted suggested retail prices, model numbers, sizes, styles, etc is correct to the best of our knowledge and we appreciate your feedback should you notice anything incorrect. We will always try to put it right. We regularly update information on Xupes.com, and with changing retail prices and precious metal values these details are subject to change without notification. All older items/watches have a retail value based on today's closest equivalent.

Please use our currency converter in the top right corner of the website for currency conversions but note these are subject to confirmation at purchase.

Discount Voucher Terms & Conditions

All promotional offers, discount vouchers and free gifts are subject to the following terms and conditions:

Promotions only apply to all transactions of £1000.00 or over on Xupes.com. Xupes has the right to end or amend this promotion at anytime without notice. Promotions are governed by England & Wales law. Promotions are open to worldwide clients aged 18 years or over as at the start date of the relevant promotion, except employees of Xupes Limited, anyone else professionally associated with the offer or any member of their households. For foreign clients the price will be deducted in GBP and converted using our bank rate. Promotions are as stated, are non-transferable, no cash alternative will be offered and no change will be given. The offer only applies to products held in stock. Items must be purchased at advertised price and discount voucher will be applied to this. Promotions are not available to be used in conjunction with any other offer, promotion or discount and are subject to availability. The offer does not cover external factors such as additional warranty, shipping, insurance, & any surcharges.

Items sold on commission via www.xupes.com are excluded from the offer unless the specified offer is accepted by the consignee. The offer does not extend to any item already purchased. Xupes Ltd decision in relation to any aspect of the promotion is final and binding. Codes are only valid for one time use only. You will be required to present your voucher if paying in store. Online purchases will require the discount voucher code to be entered at checkout. By entering a Promotion or prize draw, you also consent to us using your data in accordance with our privacy policy. We do not accept responsibility for the product not being available at the time of selecting, or for entries not accepted due to incomplete or missing data and or failure to meet the conditions set out within these terms & conditions.

Returns of items on offer are subject to standard terms and conditions. The cost of the promotion will be deducted from any refund given if the promotional gift is not returned with the full price item.


Finance Information

How to Apply

Please select a finance package available. On the checkout page please confirm your selection, you will then be redirected to payment provider "Klarna Bank AB (publ)" to complete your finance application. You will then be required to fill in your details accordingly and they will assess your credit application.

Qualifying For Credit

Klarna Bank AB (publ) will conduct the necessary credit checks and references in order to confirm your eligibility for the credit application. We ask that you have a good credit history with no history of late repayments or payment issues.

How Much Can I Borrow?

You could borrow up to a maximum of £25,000. The purchase price could then be £50,000 (£25,000 or 50% deposit plus loan agreement value of £25,000)

Is a Deposit Required?

A deposit is required on all orders and depending on the finance plan selected ranges from 10%, 25% and 50%.

How Are My Monthly Payments Made?

Your monthly repayments will be taken via direct debit from your chosen bank account.

Can I Pay Off My Loan Early?

Yes, please contact Klarna Bank AB (publ) directly 0808 189 3333 in order to make additional payments. Please note that interest rates will be adjusted accordingly.

Klarna Retail Finance:

Xupes Limited is an introducer of regulated credit products provided exclusively by Klarna Bank AB (publ). All agreements are regulated by the CCL. Finance is only available to permanent UK residents aged >18, subject to status, terms and conditions apply.

Registered office: Sveavägen 46, 111 34 Stockholm, Sweden. Corporation ID number: 556737-0431.

How do I ask a question about the Credit Agreement?

If you have a question, require further information or if there is anything you do not understand regarding the credit agreement, please call Klarna Bank AB (publ) on 0808 189 3333 or seek free, independent advice from organisations such as the Citizen Advice Bureau or the Money Advice Service.

How long does it take to apply online?

Our online application form typically takes less than 3 minutes to complete. Your application is then instantly sent to the finance company and they will typically respond with their decision in around 10 seconds. Some applications may take longer to process. If for any reason we can't give you an instant decision you will be notified on screen as part of the application process and also by e-mail, with a follow up e-mail as soon as a decision is confirmed.

What are the requirements for finance?

You must be a permanent UK resident and able to supply 3 years address history. Employment or retired and receive a gross annual income of at least £10,000. You must have a good credit history and own a debit or credit card. You must have a UK bank account capable of accepting Direct Debits. The goods must be delivered to your home address and the deposit must be paid using a credit or debit card.

Can I cancel my credit agreement if I change my mind?

You have the right under section 66A of the Consumer Credit Act 1974 to withdraw from the agreement without giving any reason before the end of 14 days (beginning with the day after the day on which the agreement is made or, if later, the date on which we will tell you that we have signed the agreement). If you wish to withdraw you must give the finance company notice in writing or by telephone or email. The name of your finance company will be clearly shown on your credit agreement (see contact details below). Please note that if you do give notice of withdrawal, you must repay the full amount of the credit without delay and in any event by no later than 30 days after giving notice of withdrawal. If you want to settle the loan after the 14 day cooling off period, you may do so but you will also have to pay interest accrued from the date the agreement was made until the date you repay it. If you wish to pay by debit card please telephone the finance company. If you wish to pay by cheque please send it by first class post to the finance company. Please allow 10 working days from the day you post the cheque to allow time to process the payment.


Privacy Policy

We are committed to safeguarding and protecting the rights and privacy of individuals, customers and others in accordance with The Data Protection Act 1998; this policy sets out how we will treat your personal information.

What Information Do We Collect?

Xupes may collect, store and processes the following kinds of Personal Data:
a. information about your computer and about your visits to and use of this website (including your IP address, geographical location, connection data, browser type and version, operating system, referral source, length of visit, page views, and navigation data
b. information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (including history of orders, transactions, claims, incidents, information relating to delivery, correspondence on our Site).
c. information that you provide to us for the purpose of registering with us (including email, title, first name, last name, country, password, addresses, telephone number(s), date of birth, preferences). Upon collection, you are informed by a star whether the data to be provided is compulsory or optional.
d. information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters
e. any other information that you choose to send to us
f. Bank details; Your bank details may be kept in a secured way in order for you to not have to retype them the next time you order. If you do not wish for your bank details to be kept, you can delete them after each order in the "my account" section. If you do not delete your bank details, they will be kept in "my account" until the credit card expiry date. We may also keep your bank details on file if you have previously sold an item, or consigned an item to us. The purpose of said automatic data processing is to improve your experience with us, to identify the persons carrying out a payment and to fight against credit card fraud. You are entitled, at any time, to a right of access, modification and objection by writing a letter to us at Xupes Ltd, The Wheat Barn, Wickham Hall, Hadham Road, Bishop’s Stortford, Hertfordshire, CM23 1JG.

Some of the data is collected automatically depending on your actions on the website (see paragraph relating to cookies). We collect the information that you provide us with in particular when: - you create your Profile Form; - you purchase or sell a product on the Site; - you browse the Site and consult products; - you take part in a competition; and - you contact our customer service.

Using Your Personal Information

The data that is collected on the Site is intended for Xupes. Xupes neither sells nor shares your personal data to third parties for marketing purposes. However, we may share non-personally identifiable information, such as aggregated user statistics, with third parties without your consent. The data may be transferred to sub-contracting companies with whom Xupes can work within the framework of the performance of its services.

The ways in which we use your personal information may include:
a. to administer the website
b. to improve your browsing experience by personalising the website
c. to enable your use of the services available on the website
d. to send to you goods purchased via the website, and supply to you services purchased via the website
e. to send statements and invoices to you, and collect payments from you
f. to send you general (non-marketing) commercial communications
g. to send you email notifications which you have specifically requested
h. to send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications)
i. to provide third parties with statistical information about our users. This information will not be used to identify any individual user
j. to send Trustpilot emails to review us

All our website financial transactions are handled through our payment services provider, Sage Pay. We will share information with Sage Pay only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments. Trustpilot act as a data processor to assist with collecting feedback from people who have had a buying or service experience with us.

All of the third parties we use comply with our privacy policy.

Purposes

The main purpose of personal data collection is to offer you an optimal, efficient and personalized experience. You authorize us to use your personal data for the following: - provide our services or process transactions that you have requested or agreed to receive - solve possible problems and disputes; - personalize, value, improve our services and content; - keep you informed of our services and those of our partners, by means of targeted marketing and/or promotional offers, with your consent; - prevent, detect and enquire about all possible forbidden or illegal activities and have all our general conditions of sale and use applied; - comply with our statutory, legal and regulatory obligations; - to contact you with regard to your use of the Site and, in our discretion, changes to the Site and/or Site’s policies; - for internal business purposes; and - for purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy.

Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.
In addition, we may disclose your personal information:
a. to the extent that we are required to do so by law
b. in connection with any legal proceedings or prospective legal proceedings
c. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
Except as provided in this privacy policy, we will not provide your information to third parties.

International Data Transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area. You expressly agree to such transfers of personal information.

Security Of Your Personal Information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. All electronic transactions you make to or receive from us will be encrypted using SSL technology. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Policy Amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Your Rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
a. the payment of a fee (currently fixed at £10.00); and b. the supply of appropriate evidence of your identity for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address.
We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

Third Party Websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

INFORMATION YOU PROVIDE ABOUT A THIRD PARTY

If you send someone else a communication from the Site, such as sending an invitation to a friend, the information you provide (names, email addresses, etc.) is used to facilitate the communication and is not used by us for any other marketing purpose unless we obtain consent from that person or we explicitly say otherwise. Please be aware that when you use any send-to-a-friend functionality on our Site, your e-mail address and/or name may be included in the communication sent to your addressee(s).

Updating Information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to [email protected] or by post to The Wheat Barn, Wickham Hall, Hadham Road, Bishops Stortford, Hertfordshire, CM23 1JG.

Data Controller

The data controller responsible in respect of the information collected on this website is Xupes Ltd.

Tracking Technologies

Cookies and other Tracking Technologies In addition to any personal information or other information that you choose to submit to us, we may use a variety of technologies that automatically (or passively) collect certain information whenever you visit or interact with the Site ("Usage Information"), which technologies may be downloaded to your Device (defined below) and may set or modify settings on your Device. This Usage Information may include the browser that you are using, the URL that referred you to our Site, the areas within our Site that you visit and your activities there, your Device location, your Device characteristics and certain Device data, and the time of day, among other information. We may use Usage Information for a variety of purposes, including to assess, enhance or otherwise improve the Site or our activities in connection with them. In addition, we may collect your IP address or other unique identifier ("Device Identifier") for your computer or other device used to access the Site (any, a "Device"). A Device Identifier is a number that is automatically assigned to your Device used to access the Site, and our computers identify your Device by its Device Identifier. We may access and use Device Identifiers that have already been associated with your device, may modify such identifiers to create a new identifier or associate a wholly new identifier with you or your device. Usage Information may be non-identifying or may be associated with you. Whenever we associate Usage Information or a Device Identifier with your personal information, we will treat it as Personal Information. We may use various new and hereafter developed technologies to collect Device Identifiers and Usage Information about you ("Tracking Technologies"). A few of the methods that may be used to collect Usage Information include, without limitation, the following (and subsequent technology and methods hereafter developed).

Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We may use both "session" cookies and "persistent" cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognise you when you visit. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date. By default, cookies are not automatically installed except for cookies that are necessary for the functioning of the Xupes website and services. Pursuant to applicable regulations, Xupes will need your authorization before installing any other type of cookies. In order to avoid any disruption due to these systematic authorization requests, and to benefit from uninterrupted browsing, we can memorize your refusal or authorization relating to certain cookies. It should be noted that without certain cookies, Xupes cannot guarantee certain orders.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html. Our advertisers/payment services providers may also send you cookies. Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.

Embedded Scripts

An embedded script is programming code that is designed to collect information about your interactions with the Site, such as the links you click on. The code is temporarily downloaded onto your Device from our web server or a third party service provider, is active only while you are connected to the Site, and is deactivated or deleted thereafter.

Etags Or Entirety Tags

A feature of the cache in browsers. It is an opaque identifier assigned by a web server to a specific version of a resource found at a URL. If the resource content at that URL ever changes, a new and different ETag is assigned. Used in this manner ETags are a form of Device Identifier. ETag tracking may generate unique tracking values even where the consumer blocks HTTP, Flash, and HTML5 cookies.