Manufacturer Certified Watch Servicing & Repair

At Xupes, we offer an array of servicing options to restore and transform your timepiece back to its original appearance and performance. Within our countryside headquarters our team of experienced watchmakers are passionate about their craft and ensure every watch receives the care and attention it deserves. From a battery replacement to repairing a damaged timepiece, we are here to guide you through all your servicing requirements and keep your watch functioning as it should for generations to come. All of our services are completed by our team of accredited, skilled watchmakers using manufacturer-approved tools. As testament to our high level of work, we provide 24-months warranty on all servicing and repairs. Our team are dedicated to giving the fastest turnaround possible: we will always provide a full estimate, depending on the level of work required and availability of parts, before we commence any work. Xupes are proud to be accredited to service Omega, Longines and Cartier watches

  • Watch Servicing
  • Repairs & Restoration
  • Battery Change
  • Other Services
  • The Process
  • Service your watch

Watch Servicing

Mechanical watches are made up of hundreds of constantly moving small parts. Because of this continual movement, the parts are subject to wear and tear. Inside your timepiece the lubricants that prevent friction and possible damage to delicate inner components will deteriorate over time and need replacing. Even if your watch still seems to be in perfect working order, our experts recommend that your watch is serviced at regular intervals to ensure accurate timekeeping and prevent serious damage to the movement. Intervals are brand specific, but these are typically between every 5 to 10 years. Whilst your watch is with the team at Xupes, it will be completely dismantled, cleaned, re-lubricated, sealed and tested, all in line with our strict standards, alongside those of the manufacturer's. Our experts will be happy to discuss your servicing requirements and provide you with the best options for your watch.

Repairs & Restoration

We know that no matter how careful you are with your watch, accidents do happen. Fortunately, our expert team are on hand and there are very few repairs that they cannot undertake. With a wealth of experience, our team are trained to look at watches of any age, regardless of brand and will do everything they can to help return your watch to its best possible condition. In our dedicated polishing rooms our experts use the latest equipment, refurbishing all areas of the case and re-applying factory finishes where possible. Contact a member of the team to discuss your specific requirements further.

Battery Change

The battery on your watch could run out at any time. If your watch is battery-powered, our watchmakers advise that you replace the battery every 12 to 24 months. Whilst with us your watch will be opened, the cell removed and the movement checked for any leakage or damage. We will examine the general condition of the movement and check the consumption rate of the new battery. Before returning your watch to you, it will be cleaned and resealed to ensure water resistance in line with manufacturer’s specifications and placed on a final 48-hour time test to ensure accurate timekeeping. We offer a 12-month guarantee on your replacement battery as long as the watch has been maintained to the manufacturer's guidelines and serviced within the last three to five years. Contact a member of the team to discuss your specific requirements further.

Other Services

We also offer a range of other services such as dial restoration, cleaning, sourcing links or straps, engraving and more. A member of our expert team will be happy to discuss your desired request with you.

The Process

  1. Complete the enquiry form below with as much detail as possible or speak directly to a member of our servicing team directly by email or telephone.
  2. On receipt of your enquiry a member of the servicing team will be in touch to discuss your requirements further. An initial estimation of work needed and cost will be provided at this stage.
  3. You will then be required to post us your watch using one of our approved, insured delivery services. You can also drop in your watch to our countryside headquarters.
  4. When we receive your watch, initial inspection is carried out and we will provide a more in depth estimation for the required work to be completed on your timepiece. With your consent, works will then commence in our manufacturer accredited in-house centre.
  5. On completion, we will invoice all works undertaken and upon payment return your transformed timepiece to you as required.

Meet The Servicing Team

Mohammed

Workshop Manager

Mohammed is our Workshop manager, overseeing and managing all of the watchmaking and servicing at Xupes. He brings a breadth of knowledge and experience from his previous positions in Switzerland and Dubai at Richemont group developing after-sales service centres for the top Swiss watch and jewellery brands. Obsessed with perfection and timekeeping, Mohammed guides the team and ensures the utmost precision is given to every timepiece that passes through our workshop.

Joe

Head Watchmaker

Joe is our resident head Watchmaker. Having dedicated his life to watchmaking, he attended watchmaking College in London and later Neuchâtel, the Swiss epicentre of watchmaking. He has built up 35 years of experience working for a number of the world’s leading watch brands including Omega and Cartier, to name but a few and his skill and ability has attracted our current accreditations. Joe is a friendly fellow and a keen fisherman in his spare time.

Charlie

Senior Watchmaker

Charlie studied at the British School of Watchmaking in its second year of infancy and is proudly Level 3 Cartier and Omega accredited. In his spare time, Charlie is an avid marathon runner, having completed six in total, including the London and Florence Marathons.

James

Polisher

James is our Polisher here at Xupes. James began his career at Swatch learning the art from one of the best teams in Europe. James has worked at various companies improving quality by polishing watches and even luxury yachts! In his spare time, James can be found playing in Pool tournaments or attending Rock and Metal concerts.

Francesca

Servicing Consultant & Quality Control

Francesca works alongside Mohammed as a Servicing Consultant here at Xupes. Francesca will oversee your watch’s journey through its service and also carries out quality control tests on every watch that passes through our workshop. Francesca is part of the NAJ's educational programme and recently completed the first of her JET courses, winning the Bransom award for excelling in her work.

Service Your Watch

In order for us to best assist you please complete the enquiry form below with and include as much detail as possible. A member of the servicing team will be in touch shortly to discuss your requirements further. Alternatively, we remain at your disposal for further information at +44 (0)1279 461 696, Monday to Friday 9am to 6pm, Saturday 10am to 4pm. Please contact us directly via email or telephone for further information.

Thank you for your enquiry, a consultant will be in touch with you as soon as possible.

Your enquiry reference has been emailed to you. In any future correspondence about this enquiry, please quote this number.

If you require urgent assistance, please call us on +44 (0)1279 461 696.


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