Manufacturer Certified Watch Servicing & Repair

At Xupes, we offer an array of servicing options to restore and transform your timepiece back to its original appearance and performance. Within our service centre our team of experienced watchmakers are passionate about their craft and ensure every watch receives the care and attention it deserves. From a battery replacement to repairing a damaged timepiece, we are here to guide you through all your servicing requirements and keep your watch functioning as it should for generations to come. All of our services are completed by our team of accredited, skilled watchmakers using manufacturer-approved tools. As testament to our high level of work, we provide 24-months warranty on all servicing and repairs. 

Xupes are proud to be accredited to service Omega, Jaeger-LeCoultre, Panerai, Longines and Cartier watches

  • Services
  • Warranty
  • The Process
  • Repairs

Services

Your watch is an exquisite piece of precision engineering. It's built to last; but even the finest timepiece from a famous name won't look after itself. Your watch needs regular servicing to protect the mechanism, ensuring it keeps perfect time and (let's not forget) maintains its value. Manufacturers' specific service intervals vary, but are generally between five and 10 years.

In our on-site workshops, which are fully accredited by leading brands including Omega, Longines and Cartier, our skilled team will dismantle, clean, re-lubricate, reseal and test your watch in line with our own and the manufacturer's standards. We can also carry out additional work including dial restoration, strap and link replacement and engraving as required.

We also recommend you replace your watch's battery (if it has one) every one to two years. As part of this process, we'll check the movement, clean and reseal your watch and conduct a 48-hour time test. To find out more, discuss your requirements and make a booking, please contact us.

Warranty

We always stand by what we sell: once it's yours, your watch is covered by our comprehensive warranty. Whatever its age, make or value, you can buy, sell or exchange your watch at Xupes with complete confidence. Because we understand that, as well as a beautiful purchase, you're looking for peace of mind. Now it's yours.

The Process

Please complete the form below in as much detail as possible; if you prefer, you can also contact a member of our servicing team directly by email or telephone. We'll be in touch to discuss your requirements, and provide an initial estimate. You can post your watch to us, using one of our approved, insured delivery services, or drop it in at our head office.

After inspecting your watch, we'll provide a more detailed estimate. On approval, we'll carry out the agreed work in our manufacturer-accredited in-house service centre. We'll invoice you on completion; as soon as we receive your payment, we'll return your watch to you by courier, or you're welcome to pick it up in person.

Repairs

None of us perfect. Accidents happen. And when they do, our service centre team are here to help. Professional, unflappable and always sympathetic, they've seen everything, and there's very little they can't put right, whatever your watch's age, brand or condition. We can replace parts, re-polish the case and, where possible, restore your watch's factory finish. To find out more, discuss your requirements and book a repair, please contact us.

Meet The Servicing Team

Megan Young

Head of Service

Graham Forster

Head Watchmaker

James Taylor

Polisher

James is responsible for restoring almost all of the pre-owned watches we sell, back to a factory finish, ensuring they look good enough to be worn by their next owner. James joined the Xupes team in 2017 and prior to working here, he polished and shaped the steel parts on luxury yachts. Despite working on much smaller objects now, James loves nothing more than taking a watch in well worn condition and returning it to near new. In his spare time he enjoys playing pool and brewing his own beer.

Chris Sculfor

Trainee Technician

Chris is part of the service team and is currently training as a watch technician. His role involves learning about the intricacies of mechanical watches as well as the techniques used to repair and restore them. He joined Xupes in late 2018 and previously worked as a joiner after leaving school. Chris has a fascination with the way things work and enjoys learning as much as he can about the varied watch brands and models that pass through the Xupes service centre.

Service Your Watch

Please complete this form in as much detail as possible. A member of our servicing team will be in touch shortly to discuss your requirements further. Alternatively, please call us on +44 (0)1279 704 142, we’re open Monday to Friday 0900 -1800, and Saturday 1000 – 1600 or email us.

Thank you for your enquiry, a consultant will be in touch with you as soon as possible.

Your enquiry reference has been emailed to you. In any future correspondence about this enquiry, please quote this number.

If you require urgent assistance, please call us on +44 (0)1279 704 142.


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