Our People

As a Xupes customer, our friendly, professional and knowledgeable team are here to help and advise you at every stage. Everyone you’ll speak to at Xupes shares your appreciation of the world’s finest luxury goods, and brings that experience and enthusiasm to our service. We’re creative and committed, so whatever you’re looking for and whatever you need from us, we’ll make it happen for you. To help you put faces to names and voices, here’s a rundown of who you’ll be dealing with, whether on the phone, by email, or in one of our retail stores.

  • All
  • Senior Management
  • Sales & Purchasing
  • Creative & Marketing
  • Finance
  • Administrator
  • Watchmaking
  • Technology

Joseph McKenzie

Founder & CEO

Our founder and CEO Joe is quite simply, where it all began. He started Xupes in 2009 with his father Frank from the family home selling a handful of pre-owned Cartier watches. Joe saw an opportunity to re-define the sector by focussing on knowledge, quality and service, which serve as the cornerstones of the business today. Having grown the company over the past decade, Joe’s enthusiasm for his work is as strong as the day he started and he remains hands-on with all aspects of the day to day business. In the few hours he isn’t concentrating on Xupes, Joe enjoys spending time with his family, keeping fit and cooking. He’s also, understandably, a bit of a watch nerd and is particularly interested in more complicated watches, with the A. Lange & Sohne Zeitwerk Minute Repeater being top of his wish list.

Frank McKenzie

Co-Founder & Director

Frank is our co-founder and director. With over 30 years of experience in accounting and running businesses, Frank draws on his knowledge and expertise in financial modelling to help guide Xupes on its route to future success. Frank founded Xupes along with son, Joe in 2009 as a way to combine his passion for art and antiques with Joe’s love for horology. When he’s not at his desk, Frank loves to ski and tends to save all his holiday time up for the winter months. He’s also a seasoned baker, with his fabled office Christmas cake is eagerly anticipated by the team each year.

Sophia Li

Chief Technology Officer

Sophia is responsible for overseeing all technical aspects of the business. She works closely with CEO Joe to look at ways of implementing the latest technologies to make sure Xupes stays at the forefront of e-commerce, offering our clients a fast and satisfying shopping experience. Sophia joined Xupes in early 2018 and after graduating from Cambridge, has previously worked for some of the largest scientific institutions and pharmaceutical companies building cutting edge software. In her spare time, she enjoys art exhibitions, going to the theatre and travelling.

Sam Westbrook

Head of HR

Sam has been with us since 2014 and runs the Human Resources department and manages our front of house team. She enjoys making sure our team have an enjoyable experience whilst working at Xupes and prides herself on delivering the best possible service to our clients. Sam is a proud mum to twins and is also an avid Tottenham Hotspur fan, regularly attending home games with her son. Her favourite watch is a Rolex Datejust and she dreams of one day owning a Hermès Birkin.

Reece Morgan

Head of Operations

Reece initially joined Xupes as an assistant photographer in 2014 and was given the opportunity to create the Handbags & accessories department in 2015. He has worked tirelessly to shape it into what is now the largest selection of pre-owned designer handbags in the UK. Reece is heavily involved in the day-to-day runnings of the department, concentrating on sourcing stock, authentication and client relationship building. To say he loves handbags would be an understatement and he enjoys sharing his passion with our clients, helping them to choose their dream handbag. Outside of work, Reece likes to keep up to date with the latest fashion trends and also enjoys regularly visiting New York and Dubai.

Alex McKenzie

Video Content Producer

Jodie Freestone

Stock Controller

Jodie is responsible for making sure all of our watches are present and correct whilst at Xupes headquarters. She works closely with the sales team to ensure items are ready for viewing and dispatch to our clients. Having joined Xupes in the middle of 2018, Jodie previously worked as a senior stock controller for a large jewellers. Outside of work, she enjoys traveling, training at the gym and spending time with her friends and family

Fiona Ward

Handbags & Accessories Manager

Fiona oversees the day to day running of the department and also works closely with Reece to build client relationships and look at ways to further develop and improve the department. Fiona joined Xupes in 2018 and previously worked in retail management in the fashion and cosmetics industry. Outside of work she enjoys travelling and has a great love for Chanel, particularly the Le Boy Bag line.

Keisha Haye

Handbags & Accessories Administrator

Yvette Conner

EA & Assistant Operations

Yvette is responsible for everything from curating the items you see on the website to liaising with clients. She has been a part of the Xupes team since 2016 and previously worked as a product designer for a London-based watch company. In her spare time, Yvette loves taking city breaks and has been making her way around Europe experiencing new cultures, architecture and most importantly, new cuisines. Yvette has a keen interest in studio pottery and is always on the lookout for the next addition to the Xupes collection.

Morgan McEwen

Senior Production Assistant

Morgan is responsible for ensuring product photography meets our style guidelines and publishing products to the website. He has been with Xupes since 2013, making him one of our longest-standing team members and travelled around Australia before joining the team. Outside of work, Morgan enjoys film, graphic design and skateboarding. He also has a keen interest in history and loves to look at the latest items that come through the art & design department.

Jason Edwards

Production Assistant

Jason’s role involves preparing the images of our products for upload to the website and assisting in the photography studio. He’s also the unofficial office handyman and has a seemingly endless supply of tools in the back of his car. Jason joined the creative team in 2017, having previously worked as a photo editor for an agency in Cambridge that was used by some of the country's top photographers. He has an interest in watches, with his favourite being a Rolex GMT Master II and in his spare time he enjoys mountain biking.

Alice Martin-Smith

Senior Photographer

Alice makes sure that our items look their best on the website, as well as producing creative content for our journal and social media accounts. She joined Xupes in 2016 and previously worked as a photographer in a large e-commerce studio creating images for various luxury brands. Outside of work, Alice works on personal photography projects with a focus on fashion and beauty and also spends time travelling up to her home city of Birmingham to visit family.

Sophia Colkett

Marketing & Communications Assistant

Sophia works in the marketing department helping with day-to-day tasks and running our social media accounts. She also works closely with the creative department, developing ideas for campaigns, journal content and booking talent and venues for our photoshoots. After achieving a master’s degree in Multi-sensory luxury brand experiences, Sophia went on to work for Tiffany & Co. and also launch her own fashion brand before joining Xupes in 2019. Outside of work Sophia enjoys spending time with family and friends, seeing the latest West End shows and keeping up to date with fashion trends.

Luke Savidge

Facilities Manager

Sofia Ibro

Credit Controller

Sofia works in the finance department as a credit controller where her duties include processing invoices, preparing VAT returns and maintaining the sales and purchase ledger. She has been part of the team since 2017 and previously worked as a finance controller for a physiotherapy clinic and an accounting firm in her home country Greece. When she’s not at work, Sophia studying towards completing her ACCA qualification and also participates in various charitable work.

Michaela Fogharty

Finance Assistant

Megan Young

Head of Service

James Taylor


James is responsible for restoring almost all of the pre-owned watches we sell, back to a factory finish, ensuring they look good enough to be worn by their next owner. James joined the Xupes team in 2017 and prior to working here, he polished and shaped the steel parts on luxury yachts. Despite working on much smaller objects now, James loves nothing more than taking a watch in well worn condition and returning it to near new. In his spare time he enjoys playing pool and brewing his own beer.


Office Dog

Oscar is head of the pack here at Xupes, and he knows it. Belonging to Director Frank, he has all the staff wrapped around his little paws, hopping on laps as and when he chooses. It is said that most of his power stems from his eyes and his ability to influence the gifting of treats as he pleases.


Office Dog

Life in Oscar's shadow isn't easy, but Alfie has one major asset—a tight relationship with the CEO, Joseph, with whom he's often out walking, jogging and chasing squirrels. Alfie, although the same cross breed as Oscar is the slightly bigger of the two and his favourite pastime is chasing tennis balls.

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