Our People

We are very proud of our friendly and dedicated team here at Xupes. We are ambitious and creative thinkers who strive to be the best at what we do. We all have a passion for luxury items and delivering the renowned Xupes experience to our clients. Here's a little run down of who you may see if you visit us or meet when you talk to us on the telephone or via email.

  • All
  • Senior Management
  • Sales & Purchasing
  • Creative & Marketing
  • Finance
  • Administrator
  • Watchmaking
  • Technology

Joseph McKenzie

Founder & CEO

Our founder and CEO Joe is quite simply, where it all began. He started Xupes in 2009 with his father Frank from the family home selling a handful of pre-owned Cartier watches. Joe saw an opportunity to re-define the sector by focussing on knowledge, quality and service, which serve as the cornerstones of the business today. Having grown the company over the past decade, Joe’s enthusiasm for his work is as strong as the day he started and he remains hands-on with all aspects of the day to day business. In the few hours he isn’t concentrating on Xupes, Joe enjoys spending time with his family, keeping fit and cooking. He’s also, understandably, a bit of a watch nerd and is particularly interested in more complicated watches, with the A. Lange & Sohne Zeitwerk Minute Repeater being top of his wish list.

Frank McKenzie

Co-Founder & Director

Frank is our co-founder and director. With over 30 years of experience in accounting and running businesses, Frank draws on his knowledge and expertise in financial modelling to help guide Xupes on its route to future success. Frank founded Xupes along with son, Joe in 2009 as a way to combine his passion for art and antiques with Joe’s love for horology. When he’s not at his desk, Frank loves to ski and tends to save all his holiday time up for the winter months. He’s also a seasoned baker, with his fabled office Christmas cake is eagerly anticipated by the team each year.

Arnon Kadouch

Managing Director, Europe

Arnon is our managing director for Europe and has overseen the launch of Xupes in the Netherlands. He formally joined Xupes in 2017, but had spent the previous year working closely with Joe to lay the foundations for our expansion. Prior to joining Xupes, Arnon practiced as a lawyer and changed his career to pursue a passion for business. In his spare time, he enjoys working out and spending time with his wife and two daughters in Amsterdam.

Tom Oliver

Chief Financial Officer

Tom is our CFO and joined Xupes in early 2019. He has extensive experience working in commercial and finance roles in high growth, tech enabled consumer businesses including Just Eat and easyJet.

Tom is enthused by the passion the team at Xupes show for their customers and products and is even considering upgrading from his trusty Casio stopwatch to a more traditional timepiece and currently has his eyes on a Patek Philippe. Outside of work Tom is a lapsed triathlete having completed 3 Iron distance races, blaming his lack of recent training on the new role and his three children.

Sophia Li

Chief Technology Officer

Sophia is responsible for overseeing all technical aspects of the business. She works closely with CEO Joe to look at ways of implementing the latest technologies to make sure Xupes stays at the forefront of e-commerce, offering our clients a fast and satisfying shopping experience. Sophia joined Xupes in early 2018 and after graduating from Cambridge, has previously worked for some of the largest scientific institutions and pharmaceutical companies building cutting edge software. In her spare time, she enjoys art exhibitions, going to the theatre and travelling.

Andy Dunn

Head of Operations

Andy is responsible for implementing and managing strategies across all departments of the business to increase efficiency and productivity. He also works closely with CEO, Joe to ensure the smooth day-to-day running of the office. Andy joined Xupes in early 2018 and previously ran his own business in the shipping services industry. Outside of work, he enjoys playing golf and working out in the gym. He’s also an avid watch collector with a particular interest in Patek Philippe and vintage Rolex.

Sam Westbrook

Head of HR

Sam has been with us since 2014 and runs the Human Resources department and manages our front of house team. She enjoys making sure our team have an enjoyable experience whilst working at Xupes and prides herself on delivering the best possible service to our clients. Sam is a proud mum to twins and is also an avid Tottenham Hotspur fan, regularly attending home games with her son. Her favourite watch is a Rolex Datejust and she dreams of one day owning a Hermès Birkin.

Owen Davies

Head of Creative

Owen is responsible for maintaining and developing the visual identity of Xupes, from product and creative photography to website design and advertising. He joined Xupes in 2013 as assistant photographer, whilst studying for an HND in commercial photography. Since then, Owen has grown with the business, developing visual styles and themes that engage with our clients and strengthen the Xupes brand. Owen spends his spare time working on personal photography projects and he also loves to cook. He also has a keen interest in vintage watches, in particular Seiko and Tudor sports models.

Rebecca Green

Head of Marketing

Rebecca is head of marketing and communications at Xupes. Responsible for developing the marketing strategy in line with company objectives, Rebecca oversees all communications, analysing performance to increase brand awareness and grow relationships with new and existing customers. Rebecca joined Xupes in 2015 and previously worked for media agency OMD. In her spare time, she teaches piano, attends life drawing classes and loves spending time with her two rescue dogs.

Mohammed Sajid

Workshop Manager

Mohammed oversees the day to day operation of the watch servicing department. Drawing on his wealth of experience in the industry and his obsession with perfection,he makes sure all of the watches for sale at Xupes are to a high standard both mechanically and aesthetically. Mohammed joined Xupes in 2016 having previously worked at Richemont Group developing after-sales service centres for their brands in various countries. In his spare time he enjoys playing badminton and football and also likes to collect antiques.

Reece Morgan

Head of Handbags & Accessories

Reece initially joined Xupes as an assistant photographer in 2014 and was given the opportunity to create the Handbags & accessories department in 2015. He has worked tirelessly to shape it into what is now the largest selection of pre-owned designer handbags in the UK. Reece is heavily involved in the day-to-day runnings of the department, concentrating on sourcing stock, authentication and client relationship building. To say he loves handbags would be an understatement and he enjoys sharing his passion with our clients, helping them to choose their dream handbag. Outside of work, Reece likes to keep up to date with the latest fashion trends and also enjoys regularly visiting New York and Dubai.

Yvette Conner

Art & Design Manager

Yvette is responsible for everything from curating the items you see on the website to liaising with clients. She has been a part of the Xupes team since 2016 and previously worked as a product designer for a London-based watch company. In her spare time, Yvette loves taking city breaks and has been making her way around Europe experiencing new cultures, architecture and most importantly, new cuisines. Yvette has a keen interest in studio pottery and is always on the lookout for the next addition to the Xupes collection.

Matthew Palmer

Senior Buyer

Matt is a member of the purchasing team at Xupes and has been with us since 2016. He’s responsible for the day-to-day running of the department, as well as studying current trends in the watch world and planning future strategy for purchasing. Prior to joining Xupes, Matt worked in bespoke jewellery sales, sourcing diamonds and other precious stones for his clients. In his spare time he likes to rock climb, play guitar and his favourite watch brands are MB&F and Patek Philippe.

Alex McKenzie

Senior Watch Sales Consultant

Alex is part of our watch sales department and makes sure our clients receive the best possible service from our team of consultants. He loves nothing more than working with a client to help them choose the right watch and then seeing their reaction when first trying it on. Prior to joining Xupes in 2017, Alex worked in the digital media sector and enjoys keeping fit and active in his spare time. His personal tastes in watches lie primarily in Rolex, with his favourite watch being a 6263 Daytona.

Hayley Eustace

Jewellery Manager

Hayley is responsible for the curation and day-to-day management of our jewellery collection. Having studied for a JET 2 diploma, she loves to share her jewellery knowledge with our clients, helping them to choose the perfect piece to suit their needs. Hayley joined Xupes in 2014 as an apprentice and has worked with our Director Frank to develop the jewellery department into what it is today. In her spare time, Hayley likes to go to the gym and travel as often as she can. Her favourite brand is Cartier and she has a particular interest in the Just Un Clou collection.

Jodie Freestone

Stock Controller

Jodie is responsible for making sure all of our watches are present and correct whilst at Xupes headquarters. She works closely with the sales team to ensure items are ready for viewing and dispatch to our clients. Having joined Xupes in the middle of 2018, Jodie previously worked as a senior stock controller for a large jewellers. Outside of work, she enjoys traveling, training at the gym and spending time with her friends and family

Archie Lovegrove

Purchasing Assistant

Archie works as an assistant in the purchasing team, helping to source new stock and provide valuations on on client consignments. He joined the Xupes team as an apprentice in 2017 and progressed into a full time role in 2018. Archie has a keen interest in the inner workings of mechanical watches and spends much of his spare time restoring vintage timepieces.

Joseph Randle

Watch Sales Consultant

Joe is a watch sales consultant and joined Xupes in 2018. He works with the rest of the team to deliver advice and a high level of service to our clients. With previous experience in the events industry, Joe loves meeting new clients and sharing his love for watches, particularly the Rolex sports models. Joe is also a bit of a fitness freak and spends most of his free time working out in the gym.

Jonathan Farrow

Watch Sales Consultant

Jonathan is a watch sales consultant and has been with Xupes since mid-2018. He has over 18 years experience working in the jewellery and watch industries and started his career in Suffolk before moving onto Hatton Garden and the west end of London. Outside of work Jonathan enjoys spending time with his wife and two children, going on walks and exploring country parks together. He’s also a big Omega fan and has built up an impressive collection of timepieces over the years.

Rose Marnie-Sheppard

Handbags & Accessories Consultant

Rose is on hand to offer advice to our clients and help them find the right handbag. She is also works closely with the creative department, helping to style imagery, write articles for Xupes Journal and model for the occasional photoshoot. Rose has been a part of the Xupes team since 2017 and previously studied fashion and clothing design. Rose models in her spare time and has been involved in large campaigns for several well-known brands.

Fiona Ward

Handbags & Accessories Assistant Manager

Fiona oversees the day to day running of the department and also works closely with Reece to build client relationships and look at ways to further develop and improve the department. Fiona joined Xupes in 2018 and previously worked in retail management in the fashion and cosmetics industry. Outside of work she enjoys travelling and has a great love for Chanel, particularly the Le Boy Bag line.

Laurent Reepmaker

Handbags & Accessories Manager, Netherlands

Laurent is our Handbags & Accessories manager in the Netherlands. Based in our Amsterdam offices, he’s on hand to advise clients on our collection and also help them to sell or consign their items with us. Having joined Xupes in 2018, Laurent previously worked for Hermés and clothing company SANDRO in Amsterdam. When not at the office, Laurent likes to spend his time walking around the historic centre of Amsterdam and visiting its many museums

Esmée Buckle

Art & Design Consultant

Esmee assists in the day to day running of the Art & Design department. She liaises with clients, assists with the processing of stock and helps to manage our affiliate selling platforms. Esmee joined Xupes in 2017 and previously worked as a freelance designer, specialising in bespoke fabrics and wallpapers. Outside of work she enjoys illustration and visiting historic sites. Esmee is also the office’s resident useless fact expert, being able to drop in tidbits of knowledge, no matter the topic of conversation.

Myles Crisp

Dispatch Coordinator

Myles is our Dispatch Coordinator and is responsible for making sure your order arrives at your door safely and on time. He enjoys the bustle of the dispatch room and takes particular pride in making sure each order is packaged to make a great first impression on the receiving client. Myles has been with Xupes since 2015 and previously worked for Greene King. He has a passion for live music and spends his time off work attending gigs and festivals.

Lisa Jervis

Receptionist

Lisa is the friendly face that greets everyone arriving at our Bishops Stortford showroom. She ensures the showroom is looking amazing and that our clients thoroughly enjoy their time with us. Lisa joined Xupes in 2018 having previously worked in investment banking and also as a receptionist at a local jewellers. Outside of work she enjoys shopping, socialising with friends and along with Sam, makes up the second half of the unofficial Xupes Take That fan club.

Maria Monaghan

Receptionist

Maria works as part of our front of house team and is the friendly face welcoming clients into our showroom over the weekend. She also carries out various administrative duties in the business, making sure things run smoothly behind the scenes. Maria joined Xupes in early 2019 and previously worked for investment banks such as Lloyds, ABN AMRO and Citigroup. Most of her spare time is spent on the sidelines of a football pitch supporting her young son, but when she does get some time to herself, Maria enjoys working out and spending time with her friends.

Morgan McEwen

Senior Production Assistant

Morgan is responsible for ensuring product photography meets our style guidelines and publishing products to the website. He has been with Xupes since 2013, making him one of our longest-standing team members and travelled around Australia before joining the team. Outside of work, Morgan enjoys film, graphic design and skateboarding. He also has a keen interest in history and loves to look at the latest items that come through the art & design department.

Jason Edwards

Production Assistant

Jason’s role involves preparing the images of our products for upload to the website and assisting in the photography studio. He’s also the unofficial office handyman and has a seemingly endless supply of tools in the back of his car. Jason joined the creative team in 2017, having previously worked as a photo editor for an agency in Cambridge that was used by some of the country's top photographers. He has an interest in watches, with his favourite being a Rolex GMT Master II and in his spare time he enjoys mountain biking.

Jay Fordham

Production Assistant

Jay is a member of the creative team and is responsible for preparing our product photography across all departments for upload to the website. He also assists with the editing of creative imagery for Xupes Journal and our marketing campaigns. A self-taught Photoshop wizz, Jay joined Xupes at the start of 2019, taking on his first full-time role in the creative industry. In his spare time, he can usually be found outdoors skateboarding or climbing.

Alice Martin-Smith

Photographer

Alice makes sure that our items look their best on the website, as well as producing creative content for our journal and social media accounts. She joined Xupes in 2016 and previously worked as a photographer in a large e-commerce studio creating images for various luxury brands. Outside of work, Alice works on personal photography projects with a focus on fashion and beauty and also spends time travelling up to her home city of Birmingham to visit family.

Sophia Colkett

Marketing & Communications Assistant

Sophia works in the marketing department helping with day-to-day tasks and running our social media accounts. She also works closely with the creative department, developing ideas for campaigns, journal content and booking talent and venues for our photoshoots. After achieving a master’s degree in Multi-sensory luxury brand experiences, Sophia went on to work for Tiffany & Co. and also launch her own fashion brand before joining Xupes in 2019. Outside of work Sophia enjoys spending time with family and friends, seeing the latest West End shows and keeping up to date with fashion trends.

James Taylor

Polisher

James is responsible for restoring almost all of the pre-owned watches we sell, back to a factory finish, ensuring they look good enough to be worn by their next owner. James joined the Xupes team in 2017 and prior to working here, he polished and shaped the steel parts on luxury yachts. Despite working on much smaller objects now, James loves nothing more than taking a watch in well worn condition and returning it to near new. In his spare time he enjoys playing pool and brewing his own beer.

Chris Sculfor

Trainee Technician

Chris is part of the service team and is currently training as a watch technician. His role involves learning about the intricacies of mechanical watches as well as the techniques used to repair and restore them. He joined Xupes in late 2018 and previously worked as a joiner after leaving school. Chris has a fascination with the way things work and enjoys learning as much as he can about the varied watch brands and models that pass through the Xupes service centre.

Francesca Handley

Quality Control and Servicing Administrator

Francesca works in our servicing department, carrying out quality control checks on all of our watches to ensure they are ready for sale. She is also in regular contact with our clients, making sure they are kept up to date with the progress of their watch service. Having joined Xupes in 2016, Francesca previously worked for Tiffany & Co. and did some modelling work. She still puts her modelling talents to good use at Xupes, featuring in plenty of adverts and product images. Outside of work, Francesca enjoys socialising, working out and spending time with her small army of cats. Her favourite watch is the Audemars Piguet Royal Oak.

Mariya Pavlova

Debtor Controller

Mariya is part of our finance team as debtor controller and is responsible for completing the purchase and sale ledgers as well as reconciling payments and inventory. Having been an accountant for over 14 years, Mariya is definitely a numbers person and is at her happiest searching for that elusive payment that balances the books. Outside of Xupes, Mariya likes to swim, play tennis and spend time with her family.

Sofia Ibro

Credit Controller

Sofia works in the finance department as a credit controller where her duties include processing invoices, preparing VAT returns and maintaining the sales and purchase ledger. She has been part of the team since 2017 and previously worked as a finance controller for a physiotherapy clinic and an accounting firm in her home country Greece. When she’s not at work, Sophia studying towards completing her ACCA qualification and also participates in various charitable work.

Jodie Parsons

Technical Project Manager

Jodie oversees the implementation of IT projects at Xupes. These include infrastructure and software projects which help improve Xupes’ technical systems and capabilities as well as their processes. Jodie joined Xupes in late 2018 and previously worked as a business project manager for a construction company. In her spare time, Jodie loves hunting for furniture, in particular industrial and reclaimed wood designs.

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