Our People

We are very proud of our friendly and dedicated team here at Xupes. We are ambitious and creative thinkers who strive to be the best at what we do. We all have a passion for luxury items and delivering the renowned Xupes experience to our clients. Here's a little run down of who you may see if you visit us or meet when you talk to us on the telephone or via email.

  • All
  • Senior Management
  • Sales & Purchasing
  • Creative & Marketing
  • Finance
  • Administrator
  • Watchmaking

Joseph McKenzie

CEO & CO-Founder

CEO Joe always had a keen eye for business. Despite beginning his career as a photographer, Joe realised there was a gap in the pre-owned luxury market and started Xupes in the garage of his family home with his father, Frank. Joe is hands-on with nearly every aspect of Xupes, from early hours to late at night and his door is always open.

Frank McKenzie

Director & CO-Founder

Frank worked with Joe to found our business back in 2009 and is a Director here at Xupes. Frank trained as an accountant, but his passion lies in Art and Decorative objects. Working closely with our Art & Design team, Frank brings over 30 years of experience to the department.

Arnon Kadouch

EUROPEAN MANAGING DIRECTOR

Arnon studied Law at the University of Amsterdam and Columbia Law School. After working in law practice for several years he was admitted to the Amsterdam Bar and went on to join a multinational family-owned company as assistant to the CEO. Arnon is obsessed with quality and aesthetics and loves providing structure to businesses.

Rachel Norris

CHIEF FINANCIAL OFFICER

Rachel obtained an MBA from Warwick Business School and has years of accounting experiences as a qualified FCCA. Before she joined Xupes, Rachel worked for a multinational company in global finance and operating projects as a Project Manager.

Sophia Li

TECHNICAL MANAGER

After obtaining MPhil degree from University of Cambridge; Sophia went on to pursue a career in Software Development and Management, working for two of the largest pharmaceutical companies in the world, the world's leading genomics and genetics research institute, and the world’s leading semiconductor IP company.

Andy Dunn

HEAD OF SALES & OPERATIONS

Andy is head of Operations and sales here at Xupes having owned his own shipping business for a number of years. He is passionate about customer experience, and works very closely with the team to make sure everything runs as smoothly as possible, from stock to front of house. With a particular interest in horology, Andy has a wealth of knowledge on collectible timepieces, especially Patek Philippe.

Mohammed Sajid

Workshop Manager

Mohammed is our Workshop manager, overseeing and managing all of the watchmaking and servicing at Xupes. He brings a breadth of knowledge and experience from his previous positions in Switzerland and Dubai at Richemont group developing after-sales service centres for the top Swiss watch and jewellery brands. Obsessed with perfection and timekeeping, Mohammed guides the team and ensures the utmost precision is given to every timepiece that passes through our workshop.

Owen Davies

HEAD OF CREATIVE

Owen is Head of Creative here at Xupes. Despite knocking a valuable vase off a shelf during his interview, he was taken on for his art direction and photography skills. Owen leads our creative team to create cutting-edge design, from our website, to emails and billboards.

Sam Westbrook

HEAD OF HR & CUSTOMER SERVICE

Sam joined Xupes as PA to both directors and has progressed into the role of Head of HR and Customer Service. Prior to joining the team here at Xupes, Sam worked in the city for investment management companies and also at a leading high street bank. With a lot of experience in customer service, whilst being heavily involved in the team management, Sam is an integral team member and one of the longest standing. In her spare time, Sam can often be found at a Take That concert, or busy supporting Tottenham Hotspur.

Reece Morgan

HEAD OF HANDBAGS & ACCESSORIES

Reece is Head of Handbags here at Xupes, a department he built almost single-handedly. His experience lies in photography, styling and creative direction, working with brands such as British Vogue and Elle magazine. Reece has a wealth of handbag knowledge and leads the authentication process for all pre-loved handbags we source at Xupes.

Rebecca Green

MARKETING & COMMUNICATIONS MANAGER

Rebecca is our Marketing and Communications Manager. Before joining Xupes, Rebecca worked at several media agencies in London, where she dealt with major clients including Citroen, Waterstones and SSE. In her spare time you can either find Rebecca attending life drawing classes, playing the oboe or spending time with her two rescue dogs Martin and Sophie.

Matthew Palmer

WATCHES SALES MANAGER

Matthew is our Sales Manager for Watches. Matthew has built up an excellent CV in the industry, working for a number of well-known high street retailers. Matthew is also a qualified gemologist and plays guitar and piano to first-degree level.

Yvette Conner

ART & DESIGN MANAGER

Yvette is our Art and Design department manager. Her experience and skills lie in product design and she has worked as a watch designer for a handful of high street fashion brands. Yvette works closely with Frank to curate our unique collection of items here at Xupes.

Joe Deering

HEAD WATCHMAKER

Joe is our resident head Watchmaker. Having dedicated his life to watchmaking, he attended watchmaking College in London and later Neuchâtel, the Swiss epicentre of watchmaking. He has built up 35 years of experience working for a number of the world’s leading watch brands including Omega and Cartier, to name but a few and his skill and ability has attracted our current accreditations.

Charlie Jones

SENIOR WATCHMAKER

Charlie is our Senior Watchmaker in the Servicing team. Charlie has a passion for horology and studied at the British School of Watchmaking in its second year of infancy. Charlie is dedicated to his craft and is proudly Level 3 Cartier and Omega accredited.

James Taylor

POLISHER

James is our Polisher here at Xupes. James began his career at Swatch learning the art from one of the best teams in Europe. James has worked at various companies improving quality by polishing watches and even luxury yachts!

Alice Martin-Smith

PHOTOGRAPHER

Alice is our Photographer here at Xupes. Alice will be found in the Xupes Photography Studio, capturing our collection of luxury items and bringing to life a host of creative content. Alice is an expert in her field having studied Photography at university.

Hayley Eustace

SENIOR JEWELLERY CONSULTANT

Hayley is a senior Jewellery Consultant here at Xupes. Hayley started her journey at Xupes as a social media assistant but has been increasingly involved with helping to manage the jewellery department and is training with the British Jewellers’ Association in her spare time. Hayley’s favourite brand is Cartier, she is particularly fond of their Just Un Clou collection.

Sorcha Garavan

SENIOR HANDBAGS & ACCESSORIES CONSULTANT

Sorcha is a senior handbags consultant here at Xupes. Sorcha mixes buying, selling, listing and general department admin. Sorcha’s favourite brand is Hermes and her dream bag would be a Birkin 30cm SO Black in Matte Crocodile. Outside of the office, she dabbles in acting and starred alongside Brad Pitt in the movie Allied.

Morgan McEwen

SENIOR PRODUCTION ASSISTANT

Morgan is our Senior Production Assistant. He’s responsible for ensuring our images meet our style guidelines and are published on the website a soon as possible. Morgan has a keen interest in visual arts, having designed his own tattoos and is also the office’s biggest Star Wars fan.

Hallam Tweddell

MARKETING & COMMUNICATIONS ASSISTANT

Hallam is our Marketing and Communications Assistant at Xupes. A self-confessed social media addict you will rarely find his phone out of his hands. Hallam studied BA Hons Journalism at the University of the Arts London and worked in Communications for one of Britain’s largest Omni-Channel retailers before joining the team at Xupes.

Sofia Ibro

TRAINEE ACCOUNTANT

Sofia works in our finance department as a trainee accountant. Having studied finance and accountancy in Greece, she went on to work as a finance controller at a physiotherapist in England, then moved to Xupes. Sofia is fluent in three languages, Greek, Albanian and English and has a passion for numbers alongside a fine eye for detail. In her spare time, Sofia spends a lot of time fundraising for local charities.

Francesca Handley

SERVICING CONSULTANT & QUALITY CONTROL

Francesca works alongside Mohammed as a Servicing Consultant here at Xupes. Francesca will oversee your watch’s journey through its service and also carries out quality control tests on every watch that passes through our workshop. Francesca is part of the NAJ's educational programme and recently completed the first of her JET courses, winning the Bransom award for excelling in her work.

Myles Crisp

DISPATCH COORDINATOR

Myles is our Dispatch Coordinator and is responsible for making sure your item arrives at your door safely and on time. Myles will be sure to send your order with the utmost care and keep you updated as your order progresses towards its final destination. Myles is a keen music fan and he has a passion for rock music.

Alex Simmonds

PURCHASING CONSULTANT

Alex works as a purchasing consultant at Xupes. Alex’s professional training has been in watches and jewellery and he worked as a private watch trader for four years before joining the team at Xupes. One of Alex’s favourite brands is A. Lange & Söhne and he would love to own a Lange 1 Moon Phase.

Alex McKenzie

WATCH CONSULTANT

Alex is a Sales Consultant here at Xupes within the Watches team. Alex graduated from Goldsmiths with a degree in Media and Communications, working in Digital Media in London prior to joining Xupes. Alex specialised in the viral video industry and joined Xupes with a wealth of knowledge in customer relations.

Rose Marnie-Sheppard

HANDBAGS & ACCESSORIES CONSULTANT

Rose studied Fashion and Clothing design and can proudly make any outfit from scratch. Her passion for the industry led her to Xupes where she is a Handbags Sales Consultant and models for our creative shoots. Rose models in her spare time and has been involved with campaigns for big brand names and even worked with 60s icon photographer Terry O’Neil.

Esmée Buckle

ART & DESIGN CONSULTANT

Esmée is our Art and Design Consultant. After graduating with a First Class BA Hons in Illustration, Esmée pursued a career as a self-employed luxury fabric and pattern designer, completing a range of different projects, including historical narrative work. Esmée is Xupes’ self-confessed ‘useless fact’ expert, a title she holds with pride.

Jason Edwards

PRODUCTION ASSISTANT

Jason is one of the Production Assistants working with the creative team. Jason began his career as a photo editor at the age of 19 and worked for a company in Cambridge editing images for many top U.K photographers. In his spare time Jason likes to get out of the office and spend time mountain biking with friends.

Liam Daisley

PRODUCTION ASSISTANT

Working as part of the creative team, Liam prepares our product and creative images in addition to producing some of Xupes' illustrations and branding materials. Liam had previously worked for Xupes and re-joined us after three years studying for a degree in Graphic Design at Sheffield Hallam University. There, his expanded his skillset led to the winning visual language proposal for emerging projects directed by Third Angel & Warp Films, and is now responsible for his contributions for the new section of the website, Hard To Find.

Sophie Handley

RECEPTIONIST

Our Receptionist, Sophie, is the beaming face that greets you at our front door. Sophie is primarily involved in admin but is also perfectly positioned as the 'second office mum', behind Sam of course. This is a role that is fitting for Sophie after having spent five years working in childcare. Sophie has a love for vintage clothing and floristry, her creative flair is reflected in the various displays you will see around the Wonder Room!

Archie Lovegrove

APPRENTICE WATCH CONSULTANT

Archie joins Xupes as an apprentice working alongside both the sales and servicing departments. Archie brings his passion for luxury goods to the team and his favourite brand is Rolex. Archie hopes to one day own a yellow gold Rolex Day-Date 18038.4

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