Coronavirus - The steps we are taking

UK UPDATE

In line with the UK’s lifting of Coronavirus restrictions both our flagship Royal Exchange Store and our Wickham Hall Showroom are now open to the public on an appointment only basis.

To book your appointment visit https://www.xupes.com/info/contact-us.html

We continue to offer virtual appointments via Zoom/Microsoft Teams, where you can book your slot and view the product you are enquiring about over video call. Alternatively, if you would prefer to speak to our sales consultants via the phone or email, we are happy to accommodate this. Remember you can also speak to a member of our sales team through our Live Chat function online.

Our online site and delivery service will remain running as normal as well as a click and collect service from both locations. Simply arrange your slot with a member of our Sales Team and we will ensure the item is ready for collection

NETHERLANDS UPDATE

Our Amsterdam office is temporarily shut. For more information regarding our products please contact our Amsterdam office on +31 (0)20 244 1904 or email [email protected]

ONLINE AND PHONE SALES

If you would like to speak to a member of our sales teams regarding a purchase, please call:

01279 704142 (UK)
+31 (0)68 240 1344 (NL)

Our website and other online platforms are operating normally, and our aim is to continue to deliver all orders as usual. We are not able to guarantee pre-1pm delivery times at the moment due to changes with Royal Mail Special Delivery times, however, next day delivery is still possible. The status of our delivery services are subject to changing circumstances. (See FAQs on orders and delivery below) Please rest assured that we are continuously monitoring the situation, and our sales and customer service teams will update you accordingly. In the meantime we will continue to offer you the luxury brands that you love with the same level of service Xupes is renowned for.

ONLINE ORDERS

Our website and other online platforms are operating normally, and our aim is to continue to deliver all orders as usual. We are not able to guarantee pre-1pm delivery times at the moment due to changes with Royal Mail Special Delivery times, however, next day delivery is still possible. The status of our delivery services are subject to changing circumstances. (See FAQs on orders and delivery below) Please rest assured that we are continuously monitoring the situation, and our sales and customer service teams will update you accordingly. In the meantime we will continue to offer you the luxury brands that you love with the same level of service Xupes is renowned for.

SERVICING

Our servicing department is open Monday – Friday, 9am – 5pm.

Please note that an appointment should be booked before dropping in or collecting your repair. Our aim has always been, and continues to be, to return your watch to you expertly serviced, as quickly as possible, however we are experiencing high volumes so repairs may take a longer than normal.

ORDERS & DELIVERY

Can I still place an order online for delivery?

Yes. We are following the advice of Public Health England and are still making deliveries for online orders.

Can I still receive delivery of parcels?

Yes. Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). It is understood that these types of viruses don't survive long on objects such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.

Should I be concerned about touching an order I have received or collected?

Public Health England (PHE) have said that there's no current evidence to suggest that the virus can be transmitted from packages.

Are deliveries of parcels running on time?

We are working with all our delivery partners to ensure our normal delivery times are met and orders arrive as expected. However, there is a small possibility that some orders could be unfortunately delayed. Please check our couriers, Royal Mail, DHL and FedEx websites for the latest information.

If I'm self-isolating, how do I return a product?

If you have been unable to return an unwanted item due to self-isolation restrictions, we will honour a late return as long as the item meets the other terms of our returns policy including a valid proof of purchase such as a receipt or delivery note.

KEEPING YOU INFORMED

We will continue to post on our social media channels so stay tuned for exciting new arrivals, style inspiration and Xupes news. You can also ask questions or enquire about specific products via our social channels, we are still here to help.