We ensure the highest levels of service and security. We pride ourselves in our customer care and try our hardest to always deliver a personal, non-pushy, relaxed and informative service. We are always happy to answer non sales based questions.
All products sold with warranty come backed by the Xupes guarantee. This is often 24 months but always a minimum of 12 months. This is fully comprehensive and means your peace of mind can be assured.
Our experienced valuers and experts, supported by our in-house watchmaker, put all items through a series of stringent checks. You can rest assured that every item is guaranteed to be 100% authentic and covered by our warranty.
Money back guarantee
Should you want to return an item, we offer a full refund policy, providing that it's returned within 14 days and it's in the same condition as when it was sold.
We hand pick all items on our website and take great care doing so. Everything you see on our site is in stock unless marked otherwise and we will always make sure every item is presented and delivered with the attention to detail our clients deserve.
Obviously we are not perfect and for those rare occasions you do have a problem we will do our best to make sure you remain happy. We believe this part of the business is just as important as the sales and for that reason will always attend to any problem within 24 hours and do our best to sort it out for you.