Customer Service
We pride ourselves in our customer care and try our hardest to always deliver a personal, non-pushy, relaxed and informative service. We are always happy to answer non sales based questions.
Warranty
All products sold with warranty (this applies to all watches) come backed by the Xupes guarantee. This is often 24 months but always a minimum of 12 months. This is fully comprehensive and means your peace of mind can be assured.
Authenticity
We have years of experience in our fields of expertise and all items go through a stringent series of checks involving our watchmakers, valuers, and other experts to make sure confidence in your purchase is always maintained.
Money back guarantee
We offer a full refund policy should you want to return an item sent to you providing you return it within 7 days in the condition received.
Our products
We hand pick all items on our website and take great care doing so. Everything you see on our site is in stock unless marked otherwise and we will always make sure every item is presented and delivered with the attention to detail our clients deserve.
Problems
Obviously we are not perfect and for those rare occasions you do have a problem we will do their best to make sure you remain happy. We believe this part of the business is just as important as the sales and for that reason will always attend to any problem within 24 hours and do our best to sort it our for you.