Making a purchase could not be easier. Please browse our catalogue, select the item in which you are interested, add the item to you’re shopping cart and follow the necessary steps. You can also contact us via phone or email. Some items will require approval at checkout in which case you will be informed and one of our team will be in touch as soon as possible. We will provide you with the full cost including delivery and you can choose a suitable payment method to confirm the transaction. We are able to spread payments using a 'lay away' plan where clients are unable to make immediate payment. Items will be removed from sale for a period of 5 days to allow clients to make payment arrangements.
For watches or jewellery purchases please call 01279 461696 and dial option 1.
For art, antiques & photography purchases please call the same number and dial option 2.
You can also email us if you prefer and we will get back to you within 12 hours.
The majority of our stock is held in secure premises away from our offices. We are able to facilitate private viewings upon request and subject to prior appointment.
Local Taxes
All items are inclusive of all local taxes but may be subject to additional charges for importation and taxes local to the client. While we are not liable for these additional charges we do encourage clients to research these prior to purchasing items from us. We will make a full value disclosure, where required, on all items sent overseas and this is required to ensure proper insurance cover in sending valuable items.
Our Watches
We rate the condition of all watches on a scale out of 10. If we mark a watch as 10/10 this means the watch is in unworn condition complete with all manuals, box, and manufacturers warranty (details of which will be specified in the description). For older watches we may choose to mark them as 10/10 if they are in immaculate condition. If a watch is marked as 9/10 this generally means the box and papers have been misplaced or the watch may be a little below the 'immaculate' standard. 'Unworn' applies to a watch that was recently purchased new and has not been worn.
Where possible we can adjust any bracelets to fit your wrist before sending a watch. Please kindly let us know your wrist size in centimeters or inches and we will make any appropriate changes including any spare links with your watch. We can also obtain additional links although these may be subject to additional costs.
All our watches are fully authenticated by our watch specialists before advertisement and all watches are offered in full working condition.
Content and Pricing Information
Our quoted suggested retail prices, model numbers, sizes, styles, etc is correct to the best of our knowledge and we appreciate your feedback should you notice anything incorrect. We will always try to put it right. We regularly update information on Xupes.com, and with changing retail prices and precious metal values these details are subject to change without notification. All older items/watches have a retail value based on today's closest equivalent.
Please use http://www.xe.com for currency conversions but note these are subject to confirmation at purchase.
Complaints
For any complaints whatsoever please contact us directly. Your satisfaction is paramount to us and we will endeavor to rectify any problems as quickly as we can.